Aviva Auto Insurance Reviews

The customer service is VERY BAD! Some representatives are rude and disrespectful. If I could give Aviva's customer service a rating of zero stars instead of one star, I would. I will never attempt to do business with them!

I am an optimist, when I saw the bad reviews that did not deter me from using Aviva as I often think that it won’t happen to me. I have now had two claims with Aviva, the first one was minor and not a bad experience. The second was terrible, in both cases we were the victims. My main issue with Aviva is two fold: 1. The communication is terrible through the claims experience
2. There is no customer service, and there is no attempt to offer even mediocre service. A small gesture can go a long way, Aviva doesn’t appear to know that.

The agent I talked to was very rude and disrespectful. If I can give negative stars I'd give this piece of trash company -10.

I have been with Aviva for 5+ years and I have had no tickets with only 1 not at fault accident 3 years ago. Our family was going through a really rough time last year and three of my payments bounced, but I always called back the next day to pay. Because this happened 3 times throughout the year (always paid the next day) they cancelled my policy through the mail. When asked if I could just pay the remaining all upfront they said no, you need to find another company. I’m left with now paying double for my insurance at another company. The way I was talked to and treated I felt very inhuman, not cared for or understood. They treat you like a number, not a human who may be going through a difficult time. Very disappointing.

Called in Aviva this morning and was given the option to text, which I chose as it’s more convenient. Was really amazed by the unprofessional team running the chat. I have been working in customer service for more than 10 years and never experienced this.
The agent responded to my text saying-
1. Please advise them to send in photos time stamped for review. Thank you for using the Auto text chat.
2. Until we receive photos from the tow service team we can not make any decisions on additional repair coverage, we apologize if this is not the answer you were looking for.

Firstly, while I was chatting the agent just shut down the conversation saying thank you for using our chat whereas I was not done yet. Secondly, was given this blunt response apologizing if it’s not the answer you were looking for, where I was just asking n raising my concern on the claim.

REALLY DISAPPOINTED AND WOULDN’T RECOMMEND ANYONE TO USE THEIR CHAT SERVICE.

The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?

I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.

I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?

I appreciate your assistance in addressing these concerns.

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.