Aviva Auto Insurance Reviews

They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!

I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.

Poor response time to insrance claim. Poor communication from agent, limited support in a difficult time. Searching elsewhere after years of payments. Disappointing experience overall.

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!

I had called the claim depart to file a claim under the other party due to they hit me the person I spoke to said I can not do that and I should file with my own company, the person hung up on me, I called back the person I spoke to was so rude to me and would not let me talk, worst experience ever!

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

Terrible experience. I called the first time (2 weeks ago) and was told the other guy's insurance was the only one I needed to contact since his insurance was going to pay for my damages... Now they tell me that I need to go through my insurance and they will contact his insurance... Called again and the customer service is brutal... It took 2 hours being on hold and then the call drops and get no callback. Every number they give me to call back makes me go through the options and put on hold for a minimum of 20 minutes every time. My car was damaged and the other person's insurance company was going to cover it. I don't know why it is so difficult to get this taken care of. I had my policy number, the other guy's policy number, a quote for a new glass... everything. All information was available and nothing is being taken care of. Why am I paying when I have to do all the work?