Aviva Auto Insurance Reviews

Extremely difficult to communicate. Kept on hold for very long waits. Did not return calls. Unable to leave a message. Communication is extremely poor.
Even the associated garage validates their poor rating.
I will definitely not recommend Aviva to anyone.

Aviva's insurance rate is terribly low and rightfully so. Customer service is very bad. Very difficult to contact an agent. The agent does not return the message. Communication between customer and agent is terribly difficult.
I strongly do not recommend Aviva Insurance company.
They used to be good a few years and I would have given them a 4-star rating but have slid down to 1 star as far as I’m concerned.

This Aviva car insurance is such a waste. I had an accident and I requested for claim. It’s been more than 4 weeks now, and they are not giving any decision on the claim. Adjuster is not answering the call and even not properly responding back to the emails. To the every single email you send them she would just send you a statement “your claim is still under review we don’t know if we are going to accept it or deny it” this is a clear mental harassment. I have my car in storage with repair shop and I have rental car with me. If you want to save your mental health don't go with Aviva.

I received a bill related to my auto accident and I sent the info to my adjuster the same day. I did not hear back at all for 9 days, in which I left emails and a voicemail. The bill was due the next day, so I called in to the generic line and let them know my situation. They were able to get a hold of the adjuster while I was on hold within minutes. I then sent the details to the person I spoke with on the phone, and they sorted it out, not my adjuster. My adjuster then wanted me to call in to the payee of the bill to let them know why the payment is going to be late when it was 100% on their fault.

I received a different bill after the above situation. I sent to my adjuster the same day. Once again, I did not hear from them at all. I put in a complaint after 6 days of not hearing back to complain about the first situation along with this one. The customer care got back to me within 1 day, but I still did not hear back from my adjuster. I then heard back from my adjuster the next day (8 days after my initial email) which I can only assume was because of the complaint.

They say adjusters should reply within 24-48 hours. This is not the case. My adjuster literally did not return any communication until I sent a complaint in, and that was on the 2nd occasion of them not returning an email or call.

When I asked to see if they could provide anything for the complete lack of communication, they referred me to the ombudsman, which this clearly does not apply. The adjuster obviously doesn't care about their clients if they couldn't take a few minutes to let me know they've received the information I sent them. I've been a customer for ~13 years and will be changing insurance companies.

Was provided an insurance quote for three auto policies on July 9th, 2024 that I agreed to. The auto insurance was to be effective Aug 6 at 12:01 am. On Friday, Aug 2nd (the Friday of the August long weekend) I received an email from the broker at RH Insurance, informing me that Aviva would not provide collision or liability for me son. Claims history was known to all parties.
Unless you want a company to renege on a quote, be provided such information at the last minute, I would avoid all three of the parties listed above.

Very poor customer service. You’re lucky to hear from them once a week, dragging the situation out and absolutely low ball you. They sell you 1500 in car rental but can’t use it all cause as soon as they send you an offer they end all outgoing money in one week. Even if you’re unsatisfied. They also make it so hard to get a hold of that you just run out of time to settle. I run a business and will be sharing my experience with all business platforms that I am a part of so they don’t have my experience.

The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?

I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.

I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?

I appreciate your assistance in addressing these concerns.