Aviva first claim
by Scott B on Apr 4, 2024
4.7 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(467 reviews)
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Accident Forgiveness (2)
Agent/rep attitude (20)
Agent/rep availability (18)
Agent/rep callbacks (10)
Agent/rep knowledge (16)
Agent/rep language skills (1)
Billing/payments (126)
Broker experience (3)
Cancellation experience (85)
Cancellation fee (3)
Claim - adjuster (22)
Claim - denial (8)
Claim - injuries (5)
Claim - not-at-fault (9)
Claim - rental car (30)
Claim - repair shop (37)
Claim - total loss (2)
Claim - towing (3)
Claim - windshield/glass (7)
Claim payout amount (11)
Claim processing time (26)
Complaints/ombudsman (45)
COVID Handling (5)
Discounts, deals, rewards (8)
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Interact. Voice Response (1)
Late payment fee / NSF (2)
Legal actions (4)
New purchase experience (3)
On-hold times/transfers (2)
Paper mail experience (2)
Parking/pausing policy (1)
Phone wait times (10)
Policy changes experience (3)
Policy clarity (2)
Policy coverage (99)
Rates after claim (1)
Rates at renewal (9)
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Rates for bad drivers (2)
Rates for good drivers (36)
Rates for second driver (2)
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Rates for students (2)
Rates in bundle (37)
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The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?
I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.
I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?
I appreciate your assistance in addressing these concerns.
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Have experienced good service from agent in adding my son as new driver. He is very knowledgeable and he answered all my questions. The Agent should handle the customer like him.
Double thumps up.
Happy and satisfied customer.
This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.
If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Aviva is a horrible company to deal with. Extremely slow at settling claims, unfair and unethical appraisal values. What an awful company to have to deal with.
NEVER AGAIN
Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.
They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!
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My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.
Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.