Car Insurance Reviews

Aviva Auto Insurance Reviews

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(461 reviews)
Aviva
1.3 out of 5 stars:
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Claim nightmare

by L. Meadows on Mar 25, 2024
1 out of 5 stars

Horrible appraiser! First they offer $3,000 on an $18,000 car.
Then take 4 weeks to say it can't be repaired as subframe isn't available in North America. So will give me $3,600 to source a frame overseas and arrange repairs myself.
Yeah, $3,600 isnt even close to enough. And a wrecking yard subframe? That sounds safe.

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That is the lowest score I can give otherwise I can give them negative

by Alex on Mar 5, 2024
1 out of 5 stars

The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?

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over an hour wait on phone still waiting for the customer service for auto insurance

by mooser on Mar 5, 2024
1 out of 5 stars

I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.

I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?

I appreciate your assistance in addressing these concerns.

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Absolutely, dreadful company

by Pamela Jean Foyle on Feb 27, 2024
1 out of 5 stars

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.

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Clame résolution

by Mohamed Alami on Feb 27, 2024
1 out of 5 stars

If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.

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lack of communication and service after 16 years of customer loyalty

by Wendyb on Feb 3, 2024
1.5 out of 5 stars

I was with them for over 16 years with no issue and was short $50 on a almost fully paid premium and they cancelled my insurance.

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The worst insurance company

by Bebe2019 on Jan 22, 2024
1 out of 5 stars

They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!

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They’re just taking stealing

by Rovin Lemuel Esteban Suchte on Nov 29, 2023
1 out of 5 stars

They took about $1000 out of my back account without my consent, this is not right all I can say is that this should be Canadians last option when it come to any type of insurance including vehicle.

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