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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

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Juices customers on 2nd year

by Zack on Mar 16, 2019
1.5 out of 5 stars

I do NOT recommend Belair under any circumstances. No one wants to deal with insurance companies more than they need to. Wasting hours on the phone isn't fun. Belair sent me an email after one year of coverage, reasonably priced, saying that my new term would come up soon. I had to log into to see the changes. I logged in and rates were increasing 28% (in one year) for a 36-year-old married woman with a perfect driving record and no claims. (My car is a 2017 Chevy) This is bad business. I gave them a chance to explain and they put me on hold and wasted more of my time before giving me a response that had nothing to do with me. (Other people's claims caused my rate to go up.) Don't get involved with this company, it practices bad business.

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Quick & Easy

by 739beng on Mar 13, 2019
4.5 out of 5 stars

New to Belairdirect, 15 years with a previous insurance provider, great driving record, no claims, rates creeping up each year, this year huge increase. Decided to shop around, Belairdirect quote online was quick and easy, surprised the actual premium is very close to the online quote. Great customer service, Agent on the phone was knowledgeable and processed auto and home with one call. In that honeymoon period, but so far I recommend Belairdirect to anyone looking to save!

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Afterservice

by Matt on Feb 14, 2019
4 out of 5 stars

My insurance cost rose by 74% because of a claim and before the renewal date even though I have accident forgiveness on my policy

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Poor quality

by Jamilynn Stange, CD, BBA on Feb 14, 2019
1.5 out of 5 stars

Their premiums are much too high; and, if you run into an issue, they claim they cannot help you at all! My husband got into a serious accident (non-auto) and money was tight. Instead of delaying the payment, they made it bounce so they could then come after you for the full annual amount! Seriously! I have since found a much better insurance at a 1/3 of the cost Belair was charging me! They are not as good as they claim to be!

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Auto insurance increase

by Dave on Feb 14, 2019
1 out of 5 stars

I have been with Belairdirect insurance for several years without any claims. I just received my renewal and they have incorporated a 60% rate increase. This is outrageous and I will be removing all my business from Belair. If ICBC has been characterized as a dumpster fire, I'm not sure what words to use for Belair

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Excellent Service

by intheattic on Feb 7, 2019
4.5 out of 5 stars

All around excellent service for a recent claim. Fast, efficient resolution. Pleasant staff. Everyone can complain about insurance rates overall. Belairdirect is competitively priced.

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Read this and think twice

by James T Kirk on Jan 21, 2019
2.5 out of 5 stars

Been with Belair for 5 years. This past summer 2018 I had a comprehensive claim as I was hit by a flying tire from another driver, who got charged $5000 in damage to my new 2017 Ram truck. The insurance was handled by Intact, who is the underwriter for Belairdirect. Firstly, they tried delaying the process because of a $5 per day difference in towing company charges for storage. Finally, I intervened and got that settled because they wanted to sue the towing company while my truck was in their compound and not at the dealer getting fixed, which could take weeks in the court system. After that, they were great (Intact Adjuster) and fixed my vehicle, no problems. Come Renewal of all things, they hiked my rates up by 30% and even though I still had a 22% discount using their automerit program, it was a huge increase. I called with my concerns of the rate hike even though I wasn't at fault but still had a claim. They offered a further 5% for my wife if she used automerit. I said ok, no problem. The guy on the phone was courteous and helpful and said he would get that done. A week later I get a letter telling me my wife doesn't qualify for the automerit program and rates won't change. I then called Cooperators Group and was offered a rate 35% less than Belair, and I told them I had the claim etc, they did a background check to verify and still honoured the rate $600 less than Belairdirect. Suffice to say, I cancelled my renewal with Belairdirect. Any claim and they hike the rates up on you. And I should say they didn't hike the rate up on my Ram truck that had the claim, they just applied it to my older 2012 Camry! Trying to say the claim wasn't due to the truck.

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Big company with good loyalty

by tiamo2019 on Jan 19, 2019
4.5 out of 5 stars

We have been using BelairDirect auto insurance for about 15 years and can say pretty satisfied with their service and pricing. Their accident forgiveness is fantastic. Despite two major accidents, our rates stayed steady and slowly dropped. Some people are impressed with how low our rates been going. Having a big company with their vast resources available in case something wrong is assuring. At times we had to negotiate the rate and ask for ways to save. Agents were always courteous and helpful for the most part. I wished to get home insurance with them but their rates were high despite being a long time customer.

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Avoid this company

by Joe on Jan 16, 2019
1 out of 5 stars

I have been with them for over 3 years, no claim whatsoever and no tickets. This year when the renewal of both my car and house insurance came, they had increased both of them by 23%. When I called, they were not able to provide any explanation and said that this was due to inflation! Really! A 23% inflation rate!!!

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Avoid this company!

by Alagory on Jan 14, 2019
1 out of 5 stars

Overpriced insurance and once they lock you in, they'll jack up the costs and treat you like a number. Belairdirect doesn't care about the customer, they just care about signing you up for a year and taking your money.

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