Belairdirect Auto Insurance Reviews

Belair doubled my cost and expects me to pay $7500 PER YEAR? Belair sends an email stating "we're excited to renew your policy!" Yeah, of course, they are, because they're trying to make almost 10 GRAND off of me for a year's worth of car insurance? Makes me sick to my stomach. Also, after a small fender bender last winter they treated me like an absolute GARBAGE because I refused to go to one of their "trusted mechanics". They straight up harassed me about it over and over. Pro tip: their "trusted mechanic" is a lot where they make you leave your car and then take it to a local shop who will find the cheapest parts. DON'T BE SCAMMED.

I recently got into a little accident in a parking lot. My car has now been in the shop for 10 days without any work being done - just sitting there. This is because Belairdirect hasn’t been able to approve the quote from the body shop. Unfortunately, I have been left without a car and have no choice but to take a cab to work. I have called on numerous occasions and still haven’t gotten any response or call back from these guys. My family and I are struggling to get around. I would not recommend Belair.

Scraped a wall with my husband's truck three months ago, made our first claim ever with BelairDirect. Brought the vehicle to the preferred shop for BelairDirect to be repaired. We were advised by the preferred shop that even though one tire was damaged as a result of the accident, we should replace all four due to possible safety and mechanical issues due to uneven tire wear. We were skeptical, contacted the dealership, where we purchased the vehicle, they voiced the same safety concern. Opted to replace the other three tires at a cost of over $1000.00 on top of the $500 deductible we had already paid. Three months later BelairDirect Insurance is still refusing to compensate us for anything for these tires. We would have accepted a lower amount due to some wear and tear on the existing tires (approx. 20000 km on the old tires) as a resolution, however, they are refusing this as well. WOULD NOT RECOMMEND BELAIRDIRECT INSURANCE TO ANYONE

On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.

I want to personally thank Belairdirect policyholders that took the time and effort to let Canadians know about how terrible the insurance company staff treats their customers. I personally have an auto insurance claim that is waiting for their approval. Since submitting my claim information, I have been lied to and have received rude behaviour. I am cancelling all my policies later this year including boat, home, quad, and 3 autos. And to make matters worse, the repair shop that is supposed to honour a lifetime Rely Network warranty on its historic repair is trying to avoid fixing poor repair work. I would avoid Carstar and Belairdirect. Just a reminder that it's the staff of the company that represents the name of the business. So when you are lied to and/or treated poorly, then why continue to pay out your hard-earned money to people that can't be trusted. Canadians work hard enough for their money, why should we continue to lose? I encourage to take your business with a 5-star rating, not a 1 star.

1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!

If your reading this youve done the right thing and looked up reviews on Bel Air before anything. Let me start off by saying i should of done the same. So i got a quote given by bel air direct (canada $1670 or 144/month)insurance i can finally afford! so i buy a truck. bought it used and private sale so i had to transfer the truck into my name and needed to have it safetied and etested (understandable)but in canada u need 10day temp plates to get it home and around to different shops that can have the safety and e test done. I go to the ministry and they tell me i need insurance to be able to 1. Get real plates and 2. Get the 10 day temp pass. Lady at the ministry said call my insurance company it takes 2 seconds.. 30mins on the phone later apparently bel air doesnt do that. (LoL what!?!) Yea we dont know if other companies do that but we dont do that "we need to see a safety cert from a mechanic before we can provide any policy numbers" and then suggested i have my car towed to from the guys house to a safety shop and then to an e test shop.. well lone behold the truck fails safety and needs a little work.. safety shop isnt a repair shop so towed it off to repair shop. 1500$ later and bunch of non sense later i got my safety and e test done and my truck in my name and keys in hand only thing left was to send in my paperwork and banking info to the insurance company and get that policy number sobi can get my plates! ..so i call them and they said the typical whats ur number ill look up your file and then when i cut her off from asking questions that ive been asked 5 times over to ask her if they have a fax number so i can fax over all nessiciary paperwork. She goes "well hang on a minute we can get u finalized before all that", at this point im happy im at this stage but mindblasted at what she just said. I asked her "finalize what? Everything your asking me was already asked of me and was marked on file and even recorded the phone call for reference" and her reply was simply "Oh well it says here u got a claim?" Long story short apparently the other quote guy forgot to add on an accident to my quote.. but in the phone call had mentioned all about the claim she was saying wasnt added on.. in the end they want $2460a year or 204/month like man im so pissed. Basically because of a mistake on Bel Air Directs end that they are not willing to honor i have to sell my truck.. after Bel Air Direct had me dragging it all over town with a tow truck to try and save a buck on insurance i should of known to go with a better company one that stands behind they employees and their mistakes. And for the people still reading get this! She even had told me exactly what i was going to be paying per month down to the last cent on the new quote but then even had the nerve to say the new quote might not be the final price..dont waste your time people and your money. Just go somewhere you trust these people tryed to rip me off hard.. after i worked so hard to bring them safety certificate it doesnt even mean nothing now like cmon.. worst insurance company there is.. its now wonder they had to run an ad on Omni Tv 35,000x over.. no good word of mouth spreading from me only my experiences with the company.

This company belairdirect Insurance underwritten by Intact, are nothing but a bunch of crooks. I recently called in to submit a claim in regards to 'stone chip' damage along the top roof panel above the window on one of our vehicles. The damaged area had increasingly rusted and if not fixed will only get worse and could become a safety issue in regards to the window itself. There is absolutely no other rust on the vehicle, as we Krown yearly.

Was not impressed with the handling of this claim from the beginning by belairdirect Insurance. From the start the were uninterested in accepting our claim. It was made to seem that the problem was due to routine wear and tear, and would not be covered. I informed them that it was not the case. The rust problems and damage was due to stone chipping from debris thrown up by construction trucks on the highway in Ontario. They gave us the run around from the start, at one point telling us that a Claims Appraiser would inspect the vehicle and no Appraiser showed after we went through the inconvenience of leaving the vehicle at the autobody shop, twice. I called belaridirect and was informed that no appraisal had been set-up in the first place. I can assure that I checked twice to confirm the date for the appraisal. So, it is my view that after the difficult time I was given in regards to this claim, that belairdirect never had any intention of doing anything with it and therefore never set up the appraisal. No actual Appraiser ever showed up, instead they requested photos be sent. Based on these photos off the internet they have determined not to cover the claim. This is inane to say the least and unacceptable, and not why we pay insurance. The vehicle was struck while be driven on the highway by stones, that caused the damage. If driving on any roadway in Ontario and a flying object struck the car it is an accident, regardless of fault. In fact it doesn't matter if the car was parked in our driveway and something fell or struck the vehicle, it is still an accident and covered by Comprehensive. belairdirect's attempt to classify this as normal wear and rust is ridiculous, and confirmed by the Manager of the Autobody shop with which we deal. We carry Comprehensive coverage for a reason, and it does not matter whether the ‘flying stones’ or debris strikes the glass window, headlight, grill or any other specific part of the vehicle - Comprehensive: With this option, you are covered for any threat or danger other than collision, including theft, damage or loss caused by vandalism, projectiles, and falling or flying objects such as stones kicked up by a truck in front of the vehicle. The only important thing to remember is that this coverage applies to the vehicle only, not passengers. I have discussed this with the Shop Manager and a very experienced body work tradesman, and they stated that the damage was caused by stones/debris striking the vehicle in that spot. So this is nothing but a ploy for belairdirect to get out of their responsibility and not cover a legitimate claim.

We were customers with belairdirect for 10 years plus and have not even had a claim in over seven plus years. To start being given a difficult time, just when we need the help of our insurance company is a disappointment. We have attempted to resolve this matter with the company but to no avail. We will be getting rid of belairdirect as our Insurance provider because of this incident and their unreliability in terms of providing coverage. We filed a complaint with General Insurance OmbudService of Ontario and will also be contacting other government and media consumer protection and advocate agencies to ensure this story gets out to the public and on file. The belairdirect Insurance company already has a noted reputation for this kind of despicable conduct and rip-off, and now we understand the reason. We have owned vehicles, been driving and have carried insurance for over 40 years - STAY AWAY FROM THIS COMPANY!

Never in the right mind, I ever thought my experience with our insurer would get this ugly! Having Belair as our insurer since at least 2008, we have never made a claim. And during the last snowstorm, we had an accident where a car smashed into us so hard that we got thrown in the opposite direction to be hit by the snow bulldozer. So, the insurance adjuster, one of the most unprofessional insurance adjusters we have seen in ages that barely speaks any English or French concluded that the whole accident should be broken down into 2 cases. One where we are not responsible because someone hit us from behind and the second one where we are actually at FAULT because as a result of the first accident we were thrown into the bulldozer! Dragged us for almost 2 and half months, not authorizing the garage to repair the car. He actually should have been a hockey broadcaster because every time had time to talk about hockey more than about our claim!??? Everyone in the right mind should avoid these scam artists! There is so much advertising about them lately. I think they are desperate to retain the ever-fleeing clientele! Who wants to be their client anyways!?