Car Insurance Reviews

Belairdirect Auto Insurance Reviews

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(511 reviews)
Belairdirect
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
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Claim

by Hank on Apr 3, 2024
1 out of 5 stars

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

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Started a claim

by Marbs on Mar 20, 2024
1 out of 5 stars

I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.

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Great service

by Edi on Feb 6, 2020
5 out of 5 stars

Excellent overall resolution. It is stressful enough following even a minor collision. All went well, addressed quickly, the car has been fixed very well, high-quality work, in a timely manner, looks like new.

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Service was excellent

by Tri Vo on Jan 31, 2020
5 out of 5 stars

Excellent service and quality provided. Update came regularly. Repairing is made with high quality. The renting car is very good.

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Great customer service

by sashah on Dec 29, 2019
5 out of 5 stars

Took my statement, step by step. Told me all the people who will contact me, then emailed their info. Each of the person called separately. Very courteous and kind. I got my repairs done on time and I am very happy with their service.

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CLAIM

by BERNARD on Dec 27, 2019
5 out of 5 stars

100% satisfied with Belair Direct for the repair of my car following a small accident.

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My accident experience

by Gail on Dec 12, 2019
5 out of 5 stars

So pleased with recent MVA claim experience and overall dealings with company. I have used this company since I was eligible when it was Grey Power. Rates excellent. Service during resolution of my recent claim was outstanding as was the repair facility that was recommended.

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Vehicle Repair

by Duffy on Oct 5, 2019
5 out of 5 stars

Thank You for being there for me. An unexpected tornado damaged my Nisssan Murano Premium. A quick call to Belairdirect and I was authorized to take my vehicle to the collision center of my choosing which I did. They undertook the repairs and did an excellent job finishing ahead of schedule. Their workmanship was outstanding. Due to my physical limitations, the substitute vehicle I required was not off the shelf and Belairdirect ensured that my specific needs were effectively and promptly addressed. In the end, my vehicle was returned like new and Belairdirect superseded my expectations and outperformed other insurance companies servicing friends vehicles damaged that same day due to the tornado. Many neighbours are switching too Belairdirect. Some are still waiting for their vehicle after 4 months tied up in substandard collision centers and their insurance companies have been doing very little to assist them. Once again - THANK YOU BELAIRDIRECT.

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Review topics

Insurance claim.

by david on Jul 26, 2019
5 out of 5 stars

First time for any type of insurance claim, and it was a very pleasant experience.
The contractors employees detailed to carry out the work showed real professionalism.

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Claim Experience

by ferncesca@rogers.com on May 31, 2019
4.5 out of 5 stars

I was in a car accident call my insurance Belairdirect . They responded quickly we had our car in for repair the same day. They were prompt to get the claim going, called us with updates to let us know where things were. I found them very professional, and easy to reach and talk to. Would not hesitate to recommend Belairdirect Insurance to anyone.

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