Belairdirect Auto Insurance Reviews

I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.

I called to add a vehicle to my present insurance company. It seems they don't want to deal with customers except through the internet. Tough to do if you don't have access to the internet.
After a long wait, I spoke to an agent who did not speak clearly and who did not really seem to know very much about adding a vehicle to my present insurance.
After 48 minutes I lost contact. I am going to be looking for another insurer...

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!

Poor customer service so I am changing insurers!

My Albertan Car Insurance renewal premium increased by 9% for 2020-2021 - this when I had no claims in 2019 (minor one in 2018), plus I recently retired (so no driving to work), plus my wife (retired nurse) and I are now on a fixed pensionable income), plus I changed from high risk, downtown condo address with monthly break-ins to a garaged, suburban residential address - and all this when Alberta has suffered severe economic downturn due to collapse in oil price, plus COVID/pandemic economic hardship and massive job losses across Canada... So despite this, my car insurance premium INCREASED by 9%. I phoned to query and wasn't given a satisfactory explanation or justification. I will definitely move insurance companies. Price gouging for seniors nor appreciated.

I was not impressed with this company at all, every time I would ask them something they would have an excuse and not give a straight answer. Also, they are money grabbers! I got an accident last year with one vehicle and female driver just under 25 and for no reason at all my premium went up to 400 dollars which is insane I have had other companies offer way lower, even with the COVID discount they didn’t offer it to me I had to ask and still waiting didn’t get even though told them I’m not working. Not a company I would recommend at all.

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

I called to pay my NSF, was told my policy was canceled due to none payments. I paid my NSF, was told I could open another policy. They wanted full amount over $2000 I had only 1 cancelation. I've been a good driver for 30yrs, no tickets. The agent told me I had 2 cancelation after he put his company in which I paid amount owing $215. I was canceled for literally $215 didn't give me a chance to explain. He stated I won't find anyone cheaper or do monthly, he was wrong. I found another company cheaper & did monthly. This Company are liars.