Belairdirect Auto Insurance Reviews
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I had a great experience with agent, he worked hard to get me the best deal and helped to met my schedule and need! He explained things perfectly aswell and I got a great deal!
I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.
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Very impressed with the quick response. Ian & Julian were both efficient and personable. Ian as a knowledgeable professional had fixed the problem for me in no time. Found the best deal! Overall great experience.
I've had no claims with Belairdirect. So I can't speak to their follow-through. However, the staff through my experiences have been very helpful, polite and easy to work with. I'm knocking on wood and hope to never need to experience the claims side of things but I do have a free accident with them if it occurs.
Overall great experience. Far better than my experience with another company.
I've only been insured for 1 month, so no claims yet (I'll update my review later if necessary), but I have honestly never had better customer service with ANY company than I've had with BelairDirect so far. The agent I worked with (Mark L) went way above and beyond to get me the best possible rate. I haven't had car insurance since high school (which was a LONG time ago) so to help me get proof of that insurance and lower my rate, he called my grandpa AND my grandpa's insurance company for me. When they wouldn't release the info to him, he hooked up a group call and sat on hold with me (for a long time) and cracked hilarious jokes... and then did it all over again when our call was accidentally dropped! He saved me more than $500 with a fully-stacked plan and undercut every other quote I got by a long shot. I really felt like I was working with a person and not a salesman. Fingers crossed that the claims process is this good!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
After being with this company since 2015, I have nothing positive to say.
Two instances of them not billing me correctly. Two instances of them trying to cancel my insurance as a result without emailing or calling me. Not to mention terrible amounts I pay as someone who has never had an accident, ticket, anything, somehow I was paying 30$ more per month than my boyfriend who is with another company who has had an accident and several tickets.
I would not recommend this company to anyone.
Customer service very unwilling to help. Terrible experience
It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.
Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.
At the time of getting insurance their agents tell you to use application and get 10% off your premium but they never tell you that if you forgot to open app while driving that discount will be taken of forever and the agent over the phone got so much attitude from no where like if you can not help your customers then at least don’t try to say that we can not change the policy but you can change insurance,
Remember guys they never tell you that they will taken off 10% for the rest of the year if you miss opening application while driving and i told them that i drive company van everyday and with covid going on i don't go out much on weekends and even with that like who remember to turn the freaking app while driving and this small reason is good enough for this scammers to take your 10% off right away.
Total crappy reason for this scammers
The quote they give you online is not even close to the actual amount. You need to call them and go through the whole process again and my quote was almost $100 more per month with little to no changes in my information. They also don't let you view the quote you got online ever again even when you ask for it.
Please don't waste your time with these people like I did. The overall review rating on this page says it all!