Belairdirect Auto Insurance Reviews

At the time of getting insurance their agents tell you to use application and get 10% off your premium but they never tell you that if you forgot to open app while driving that discount will be taken of forever and the agent over the phone got so much attitude from no where like if you can not help your customers then at least don’t try to say that we can not change the policy but you can change insurance,
Remember guys they never tell you that they will taken off 10% for the rest of the year if you miss opening application while driving and i told them that i drive company van everyday and with covid going on i don't go out much on weekends and even with that like who remember to turn the freaking app while driving and this small reason is good enough for this scammers to take your 10% off right away.
Total crappy reason for this scammers

After being with this company since 2015, I have nothing positive to say.
Two instances of them not billing me correctly. Two instances of them trying to cancel my insurance as a result without emailing or calling me. Not to mention terrible amounts I pay as someone who has never had an accident, ticket, anything, somehow I was paying 30$ more per month than my boyfriend who is with another company who has had an accident and several tickets.
I would not recommend this company to anyone.
Customer service very unwilling to help. Terrible experience

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen.

This company will not do their due diligence when it comes to an accident claim. I was left weeks without knowing what my outcome would be when I got into a minor accident which I later found out only through the other insurer that my claim was going to be 100% my fault even though I had evidence otherwise. Then got dropped, no call, no email nothing. Then when I call I deal with some foreign person who was extremely rude and unprofessional blaming me. If I knew I would have been able to have my claim investigated further I would have gladly done so but because this terrible company screwed me over I never bothered to pursue which was my biggest mistake. Don't ever trust this company with your life they don't care about you and just want your business and nothing more regardless if you are not at fault they blamed you. Better off going with a more reputable company and I'm happy I never have to deal with them ever again. Goodluck if this company is your insurer.

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

I called to pay my NSF, was told my policy was canceled due to none payments. I paid my NSF, was told I could open another policy. They wanted full amount over $2000 I had only 1 cancelation. I've been a good driver for 30yrs, no tickets. The agent told me I had 2 cancelation after he put his company in which I paid amount owing $215. I was canceled for literally $215 didn't give me a chance to explain. He stated I won't find anyone cheaper or do monthly, he was wrong. I found another company cheaper & did monthly. This Company are liars.

The worst company I have ever dealt with. Never get insurance here! They tried taking a double payment, when my policy started on a new billing cycle they still took money from my account for the previous month that I did not have insurance for. Try calling and speaking to an agent to change my payment date, and they advised it would be a double payment as it is a month-to-month contract. Call back to cancel as I found better insurance for over 1200.00 cheaper per year, and now it’s a year's contract, even though I spent over 45 minutes the day before with the agent telling me several times it’s a month by month contract. Was advised that I would have to pay 175.00 to cancel, advised I wouldn’t pay that they put me on hold to speak to their manager who refused to waive the fee when I asked to speak with him about his decision I was told oh he doesn’t talk to the consumer. This company is not worried about the consumer, just about the money. Such a lack in customer service and empathy. Advised them to listen to the taped conversation before he decided not to waive the cancellation fee, and was advised that’s not his job? So now have to wait up to 48 hrs to speak to someone else to get the fee waived, which we know will be denied! Worst company when it comes to service and the consumer, they only care about money!!!!