Belairdirect Auto Insurance Reviews

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

After a car accident that by police report I have zero faults from my side, finally been referred to a body shop to fix my car. I have been told that the bumper will be replaced and fixed probably with a new one to find out that it looks so fake. I was trying to contact the insurance company since with very poor customer service in terms of time commitment. After three days and everyday call and been promised of someone will call me back am still waiting with the body shop insisting on a good job that my 13 years old boy can see is a bad job!

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

A service representative told me they would call me back never did left me in limbo for three days! I will never do business with them.

I spent over an hour yesterday trying to purchase both house and car insurance. After being placed on hold I was disconnected. The sales representative called back and spent another 10 minutes taking more info from me. In the middle of calculating my premiums, I was told that their computer crashed. So the representative made an appointment to call at a specific hour today. She did not call back. If a company can't service a buyer what a disaster it would be to have a claim. I will not be dealing with this company EVER

We were with Johnson’s and Belair bought them or amalgamated, not sure. We have experienced the same issues with Belair as many others on this page. The customer service is terrible, on hold for a minimum of an hour. The customer service agent my husband spoke with was condescending and when he asked for a supervisor the fellow said, sorry, I won’t put you through to one. We wrote a letter advising them that if we didn’t hear from a supervisor within a week, we would not be renewing our insurance. We didn’t receive a reply. It makes us wonder how we would be treated if we submitted a claim. We will not be renewing, even if we have to pay more elsewhere. Do yourselves a favor and don’t deal with them.

It is almost impossible to get in touch with this company. If you have to make a claim, good luck, I recommend not using them. And if you have coverage, look for someone else that cares about customers service.

- Switched me to paperless Without My Permission, so I didn't get the documents I needed. I couldn't access them online, as I didn't have internet.
- Also, kept adding additional coverage I DIDN'T ASK FOR every cycle, have to call and wait for hours every year to get them to take it off.
- App is pure dystopia. My privacy is worth more than $50 a year. Agents very rude if you refuse it.
- At least it's cheap. As long as you remember to call every year and refuse whatever they added. Good luck getting through to a human, and you can't refuse their add-ons with the web page.
I've never written an angry review in my life. I've also never made an insurance claim in my life. These guys take over, and I've had nothing but misery. If you can find it cheaper elsewhere, get it. Don't get the app, it's a scam.

My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.