Review of Belairdirect Insurance Services
by Tiljo Thekkeparambil Antony on Mar 16, 2024
1 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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Accident Forgiveness (5)
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Rates went up immediately upon renewal. While I love their commercials, they only seem interested in gaining new clients and not retaining old ones. Because rent and groceries are insane - every penny helps these days so I'm not just going to pay an extra $400 a year just "because rates went up" I had no tickets or claims. They would be a great company if they cared about existing customers.
I was in an accident and they said I would go to a zero star rating and the toral cost to insure would be $285. Then when I went to cancel they told me I would be at a 5 star rating and I have built in accedent forgiveness. They told me the cost of my new car would be about $170. Now that the year is up they said they would charge me $285 to insure my car and that was a 5 star rating. Clearly they are charging a zero star rating price. When I check other car insurance quotes. Someone with a 5 star rating would pay about $158.
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I've only been insured for 1 month, so no claims yet (I'll update my review later if necessary), but I have honestly never had better customer service with ANY company than I've had with BelairDirect so far. The agent I worked with (Mark L) went way above and beyond to get me the best possible rate. I haven't had car insurance since high school (which was a LONG time ago) so to help me get proof of that insurance and lower my rate, he called my grandpa AND my grandpa's insurance company for me. When they wouldn't release the info to him, he hooked up a group call and sat on hold with me (for a long time) and cracked hilarious jokes... and then did it all over again when our call was accidentally dropped! He saved me more than $500 with a fully-stacked plan and undercut every other quote I got by a long shot. I really felt like I was working with a person and not a salesman. Fingers crossed that the claims process is this good!
I noticed a lot of negative comments here about Belair and they may be true but I have had nothing but good experiences with Belair. Rates are cheaper than I have found. 2017 terrain and 2007 silverado at about $200 a month are cheap. My wife had an accident about a month ago a truck rear-ended her and totalled the car. They worked hard and quickly to get everything done. Thanks
A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage.
I recently engaged with Belairdirect for an online insurance quote, initially enticed by their attractive rates. However, upon closer examination and interaction with their customer service, my experience took a disappointing turn.
After receiving what seemed like a reasonable estimate online, I proceeded to provide my bank account details, expecting a smooth transition. However, upon contact with a customer care representative, I was informed of an additional requirement regarding training from a certified driving institute, a condition not clearly outlined on their website.
This discrepancy between the online quote and subsequent communication with the customer service team has left me dissatisfied with Belairdirect's service. The disparity in the provided information and the subsequent increase in the quote, coupled with what appears to be a false reason, raises concerns regarding transparency and integrity within their operations.
As a potential customer seeking reliable insurance services, I expected a clearer and more consistent communication process from Belairdirect. Regrettably, this experience has led me to question the reliability and trustworthiness of their services.
In conclusion, while Belairdirect may offer initially attractive quotes online, the lack of transparency and inconsistency in their communication ultimately overshadow the positive aspects, leaving me hesitant to further engage with their services.