Belairdirect Auto Insurance Reviews

Stay away from this company!
Always giving high rate than the average market!

I have been with this company for several years and within that several years, I’ve had several problems.
Somehow they don’t save my credit card information so I would receive letters saying that my insurance was going to be cancelled. Recently I called them with my banking information to take the payments directly. The first time I called they told me I wasn’t able to do it that day because their computers weren’t working, the second time, all set up all good, then a month later I noticed the payment never came out so I call again. This time the person on the phone tells me yes everything is fine the payment will come out, surprise surprise I got a letter this month saying no payments insurance is going to be cancelled. I can’t say enough negative things about this company and I would not recommend them to anybody. Rates are also very high

From my personal experience never trust this company BELAIRDIRECT, I had been their customer for 21 years I just cancelled my policy with them. I found a way cheaper insurance. BLAIRDIRECT was charging me $136 a month for basic coverage, now I pay $72 a month with better coverage to my new insurance provider. Please, shop around and you will find a better insurance provider and way cheaper!

I called just to inquire if I could insure my vehicle for personal business, they put me on hold for 10 minutes and then told me they cancelled my insurance policy completely because they don’t offer business insurance. I have a good standing record with them for 15 years and they pull this stunt. Words can’t describe my hate for that company. A simple inquiry and completely cut off left to find someone else. Also, their website has a section where you can select “business use” in the edit section of your policy. Total misleading. Please just NEVER do business with them. They are overpriced for what you get anyway. I’m actually glad they cancelled me because I’m getting way cheaper offers from other more respectable companies.

Here is my story: I was planning to move to a NEW place in 15 days after buying a car. Before signing their insurance, the quote they gave me on my NEW address was $230. Whereas another insurer said $250 for my new address - that's why I chose Belair.
But when I signed the contract and after 15 days asked them to change my address to the NEW one - they charged $309 instead. Almost $1000 annual difference. Then I had to pay an almost $300 cancellation fee to transfer to another insurer.
Please don't be fooled by them - they are trash!

Stay away! They have the worst cost per service ever I have experienced!

Thought this company was 1st class, my premium was in review in underwriting, had to call 4 times for an update. My premium was increased for no reason, good driving record. Needless to say, looking elsewhere. 2 thumbs down.

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

When I called them to get a quote I was on hold for no more than 1 minute. Now that I'm a customer, I'm lucky if I get through to them within 1 hour.
Terrible attitude when you do get through to someone from customer service, just one of the worst customer service experiences I've had from any company ever.
Not to mention my car insurance for the year with 5 years of driving experience is SIX THOUSAND DOLLARS.

I recently engaged with Belairdirect for an online insurance quote, initially enticed by their attractive rates. However, upon closer examination and interaction with their customer service, my experience took a disappointing turn.

After receiving what seemed like a reasonable estimate online, I proceeded to provide my bank account details, expecting a smooth transition. However, upon contact with a customer care representative, I was informed of an additional requirement regarding training from a certified driving institute, a condition not clearly outlined on their website.

This discrepancy between the online quote and subsequent communication with the customer service team has left me dissatisfied with Belairdirect's service. The disparity in the provided information and the subsequent increase in the quote, coupled with what appears to be a false reason, raises concerns regarding transparency and integrity within their operations.

As a potential customer seeking reliable insurance services, I expected a clearer and more consistent communication process from Belairdirect. Regrettably, this experience has led me to question the reliability and trustworthiness of their services.

In conclusion, while Belairdirect may offer initially attractive quotes online, the lack of transparency and inconsistency in their communication ultimately overshadow the positive aspects, leaving me hesitant to further engage with their services.