Belairdirect Auto Insurance Reviews

Insurance policy was cancelled without warning and with no attempt to contact me due to “non-payment”. The company has my address, email, and phone number, and yet I did not receive any communication of an issue with the payment at any point. I only found out when I was required to renew my license plate the following year - and Belair expected me to pay an extra $2000 each year because of their screw-up. Save yourself the hassle and go somewhere else.

Every time I call, I wait over an hour. I've called 10 times, so roughly over 12 hours of wasted time. Not to mention, they're crazy expensive and do NOT deserve your time or money!!!!

I was with Belair for almost 3 years and I never had an accident and I never made a claim and they raised my premium based on cars being stolen in the GTA.

I got rear ended and they sent me to their auto repair shop and told me my deductible was $0 when it was time for me to pickup my car the auto shop is saying I have to pay $1000 to get the car and they cannot release the car until BelairDirect send them an email saying my deductible is $0.

For Injury claim was the same issue they gave me hell and the process was long and repetitive. And i was using my personal health insurance. Belair is not a good company and they are disloyal to their customers they only want your money. When it’s time for them to do the job you’ve been paying them for it’s a big issue.

With a combined effort which might recall the entire allied contribution to the winning of the Second Great War, The body shop which was suggested by Belairdirect was able to complete the quote in two weeks less a day.
The part time casual staff of Belairdirect were optimistic that the claims department would approve the repair within one week.
The website has been down for days
You will need a loaner car if you choose belairdirect

I remain optimistic that the car will be repaired within 2 months.

Faire face à l’apathie omniprésente et au service médiocre de l’assurance Belair
s'est avéré être la pire erreur de ma vie.

Lorsque j'ai acheté la police, le personnel occasionnel à temps partiel n'a pas réussi à transcrire le numéro VIN avec précision lorsqu'ils m'ont vendu l'assurance.
Après un délit de fuite, le véhicule a été remorqué vers un atelier de réparation.

Parce que les numéros VIN ne correspondent pas à ceux du propriétaire, la réparation a maintenant été retardée d'une semaine complète.

Le mauvais service client ne s'est pas donné la peine de retourner un appel ou un e-mail en trois jours.

Avec mon ancien assureur, je n’ai jamais eu besoin de souscrire l'assurance complémentaire pour un véhicule de prêt. Le véhicule serait réparé en moins de temps qu’il n’en faut à Belair pour corriger un NIV. Je comprends maintenant pourquoi Belair vend l'assurance pour better raison.
L'entreprise devrait vendre une assurance contre l'incompétence de son propre personnel.

Évitez à tout prix cet assureur incompétent et corrompu

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

I called to pay my NSF, was told my policy was canceled due to none payments. I paid my NSF, was told I could open another policy. They wanted full amount over $2000 I had only 1 cancelation. I've been a good driver for 30yrs, no tickets. The agent told me I had 2 cancelation after he put his company in which I paid amount owing $215. I was canceled for literally $215 didn't give me a chance to explain. He stated I won't find anyone cheaper or do monthly, he was wrong. I found another company cheaper & did monthly. This Company are liars.

The worst company I have ever dealt with. Never get insurance here! They tried taking a double payment, when my policy started on a new billing cycle they still took money from my account for the previous month that I did not have insurance for. Try calling and speaking to an agent to change my payment date, and they advised it would be a double payment as it is a month-to-month contract. Call back to cancel as I found better insurance for over 1200.00 cheaper per year, and now it’s a year's contract, even though I spent over 45 minutes the day before with the agent telling me several times it’s a month by month contract. Was advised that I would have to pay 175.00 to cancel, advised I wouldn’t pay that they put me on hold to speak to their manager who refused to waive the fee when I asked to speak with him about his decision I was told oh he doesn’t talk to the consumer. This company is not worried about the consumer, just about the money. Such a lack in customer service and empathy. Advised them to listen to the taped conversation before he decided not to waive the cancellation fee, and was advised that’s not his job? So now have to wait up to 48 hrs to speak to someone else to get the fee waived, which we know will be denied! Worst company when it comes to service and the consumer, they only care about money!!!!

Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..