RBC Insurance Home Insurance Reviews

I switched to RBC a few years back thinking to save money (at the time I was saving $1,000 per year) but what a mistake... 1-st issue: I had water in my basement, they looked into it and determined it was not covered - I had to pay $25k to fix at my own expense. 2-nd issue: I made a modification to the house and wanted to update my info so I called them and after having wait over 30 min (to talk to their risk manager) she mentioned they are cancelling my policy! Based on the fact that an egress window was not big enough. After arguing that it met the code requirement, she changed her reason to you have a month to month renter in your house. I told her they are willing to sign for 1 year. Then she changed her reason to we actually don't want to insure the house!!! What?! 3-rd issue: She offered me to cancel on my own accord and save the bad record of having an insurance cancel my policy so I did but she needed my wife's consent (joint ownership) so I asked her to wait 10-15 min before calling my wife as I wanted to explain her the situation. Well, immediately after the phone call she phoned my wife, I could not even get through, she was faster than me with speed dial! Will I ever be a customer of RBC insurance? NEVER!

We have had a horrible time with Aviva home and auto insurance. We had a leaky room and wanted them to check things out. They did send someone and then we next get a letter in registered mail that we are no longer a client because we opened more than one claim in 5 years. There was no warning or anything. It has been impossible to connect with a representative or agent over the phone (90 min wait times) or in person (at the Young and Bloor branch) to discuss this. The branch had no one actually manning the desk during business hours and when someone showed up, he said that he was short staffed and that he only gets complains all day long. He also said that Aviva does not care about RBC customers. Now leaving Aviva with all of our insurance needs!

Currently on hold for 29 minutes, trying to cancel house insurance after rate more than doubled (and was withdrawn from my account without my approval 3 times). Haven't heard a human voice yet, just suggestions for how I can go online for a quote. The onboarding experience a few years ago was terrible, but I didn't want to go through it again with another. Treated badly enough now to try someone else.

I have to call multiple times with each time at least 45 minutes to get hold of a customer service representative. Why multiple times? Because the first time after waiting 45 mins and managed to get a customer service representative, he directed me to another person and the call ended! So I have to call again and waited another 1 hour. My purpose is to cancel the policy and due to joint names, my husband wasn't beside me, and I have to get him to call again! I strongly think that thing can be improved if you have a dedicated email address to handle for cancellation. This can save both of our time.

WORSE OF THE WORSE! They kept charging us even we sold the property a year ago. When I called to cancel the policy on may 07 2019 they put me on hold for more than 3 hours, worse of the worse!

You always talk to a robot and they make you wait 45 min. And they can t call to let me know the payment didn't pass because they didn't have the right card number. They hung up the phone and don't call back. So frustrating.

I had a quote for house insurance. I made it clear that there is knob and tube wiring in the house on the initial call ( which I understand was recorded). Had the insurance for a few months. RBC sent a house inspector to look at the house due to its age. Was surprised to receive a call saying that I had lied to RBC and I was committing fraud. I told them to listen to the original recording but was told he did not have access to it. Was then told that I should cancel the insurance myself rather than have it cancelled for me because it would make me look like a liar and I will find it difficult to get insurance in the future. I did this because I didn't really want further trouble. I also made a complaint about the attitude of this worker. The 'complaints department' also said that they 'do not record all calls' and will not be able to verify my statement. I can understand if they admit that they have made a mistake and say that they will no longer provide coverage for the house. What I cannot accept is being called a liar and a fraud for their mistake. I will never have anything to do with RBC again for anything. They have the worst customer service amongst big banks.

Absolutely the worst customer service I have ever experienced. RBC as an organization does not value its customers on an individual basis, nor does it value its retention of loyal customers. RBC unexpectedly cancelled my home and auto insurance policies, only to demand the remainder of each policy to be paid up front. This tactic is unethical and should be illegal. My banking, mortgage, investments and all insurance products were with RBC, all will now be changed due to their poor customer service and the countless hours on hold waiting to speak with a careless call centre.

I have been trying to get ahold of them to cancel my policy. My premiums doubled in 2 years (never had a claim). Anyways, after many days of trying to get ahold of them, I did (waited 2 hours on hold), then it took the representative another 45 minutes to process my request (Mostly on hold again). Terrible in every way possible. Way to go, RBC...

When RBC decided to change over my home insurance policy to Aviva, I was charged double on one month payment. I sent an email to Aviva and they said they couldn't handle my complaint because I was still with RBC until March. Then I contacted RBC who said they couldn't handle my complaint because they didn't have policy information for me on file, and I was given a number to call which ended up being RBC Insurance's number. Apparently, RBC charged me for the month of the insurance (i.e. Feb 1 for the month of Feb.), and Aviva charges me for the month in advance (i.e. Feb 1 for the month of Mar) ,so there is an overlap of two payments in one month. There was absolutely no communication about this from RBC until I spoke to the really nice customer service person on the phone this morning. Shame on you, RBC - this move has damaged your reputation and made your customers irate. Hope it was worth it!