TD Insurance Home Insurance Reviews

Getting through to their phone agents is a pain. Takes very long and then usually end up transferring you which takes even longer.

I cancelled my policy and they told me I would be deposited a refund after deducting from my last payment some amount. 3 months later, I get a letter threatening with collection actions for 19 dollars owed in the account!

Called them and got nowhere. Terrible experience. I had no claims, but based on other reviews, I imagine that would have been a pain as well. Stay away from TD. Have never had as much trouble or shadier billing practices with other insurance companies, only TD. Garbage.

Prices are amongst the best in the industry but the phone service is terrible, utterly terrible. I am on hold as I type this and have been waiting for 1 hour and 32 minutes. Who knows how much longer.

I kept calling over a week, every call was over 1 hour, even I could not talk to any representative. So terrible service

The overall price is reasonable if you can obtain a group rate. But the service is TERRIBLE. Wait times on their phone system is commonly an hour. TD Bank made 3.2 Billion dollars in profit during one quarter in 2019 and they cannot afford to hire more service personnel?!

I had a flood in my duplex because the main drain got blocked halfway down and my claim has been refused. It can take hours to get a hold of customer service.

Like many of the other reviews here I have been on hold for over an hour and still have not talked to a representative. I switched to TD because a friend recommended them but I am now regretting that choice. While I was signing up for the service I was on hold for 5-10 min max. This is ridiculous. Time to change to another company.

I have tried to call TD bank insurance to cancel my home insurance for the next few days. After 30mins, I have to hang up due to different reasons. Then, I use TD bank insurance app to cancel my policy by sending a message, there is no response. Now, I do not know what to do... I am paying money with NO service.

I am on hold over 1 hour just to make some changes on my policy
Just a Canadian company can do such a thing. It is so frustrating

I'm still on hold after 45 minutes. I was just calling to inquire but now I'm considering just to cancel my policy with them. RBC is better when you call them, they offer you an option to stay on the line or they will put you on queue and call you back after a few mins. Not a recommended company. look elsewhere with better service.

My partner and I were victims of a tornado in the NCR region. This happened in September, and it is now almost March and we still haven't gotten a proper offer for our claim. The guy dealing with us ignored us until December, we called and emailed so many times and he never replied. We then escalated the matter to two of his managers who both ignored us as well. We lost so much stuff in the tornado since our apartment was on the top floor, to the point that I wanted to move away to avoid reliving the experience. We lost in total over 10K worth of things (my partner's hearing aids were lost, my laptop was broken, etc) so when they finally answered us, they told us they could only offer $1500.....My laptop ALONE was worth 2300 (MacBook), and we lost A LOT of stuff, let me tell you. So, we finally got offered someone else to deal with our stuff, who spoke to us ONCE over the phone, and then has been ignoring us for a month. It's been 8 months! We haven't been able to properly afford anything due to this situation. Please avoid TD at all costs, they will dodge you and low ball you.