TD Insurance Home Insurance Reviews

They suddenly increased my home insurance by 40% without reasonable explanation, I am 13 year loyal client, without any claim for so many years, the renewal notice showed their raise of premium for this year is 40% higher than last year. I called and questioned the agent, the agent was not able to give me a good explanation, and the attitude is really rude. I chose to cancel the policy with TD Insurance, recommend you to do the same thing too.

I have tried for several days to get a hold of a TD representative to tell me why my insurance has gone up with absolutely no luck; each time I waited nearly an hour, either they hang up or I gave up waiting. I am glad I haven't had to submit a claim, I will definitely switch!

I was with TD insurance for 3 years and I cannot recommend this company at all. Every time I call them I would be put on hold for hours.
Each year they would increase the premium despite I made no claim and after 3 years it went up 50%. So I called them and cancelled a few days before the renewal day (was on hold for 3 hours). Despite that, they still took money from my account and no refund yet after 6 weeks. I tried to call them for follow-up but I was put on hold again for 4 hours and the line just dropped.
Funny that they wrote "the amount will be deposited in your account shortly" in the cancellation notice.

10+ Year Multi-Home Policy Customer here, my renewal premiums went up by over 50%, so of course called to see why and perhaps make some changes. Spent hours and hours and hours on hold trying to talk to someone about this. Twice I was disconnected right as someone was finally getting to me. I tried the chat function, spent hours there as well. Sent an email on their secure platform, nothing. They have taken disgraceful customer service to a whole new level. Unbelievable. I had no choice but to take my business elsewhere after being a loyal 10+ no claim multi home-policy carrier. Interestingly when getting other quotes, every other insurer was able to answer their phones, and I had no problem getting a much much lower quote, more comprehensive as well. I can't even get ahold of them to cancel my renewal. What a joke. Disgraceful, they don't care about me, clearly, or anyone else who's trying to connect with them. Thank GOD I didn't have to rely on them to settle a claim. PS. I called their claim number in desperation and could not get service there either. What a joke. Be warned! Go ANYWHERE else.

Every time at renewal time, the rates increase so I have to phone in to ask for an explanation. The guy said there is something wrong with the system and will call me back, 3 days now and he hasn't called me back. 2 years in a row now that they did that and nobody calls you back. I have to call in again and the wait time is stupidly long.
FYI, Ask the questions and they will help you reduce the rates back.

I had a minor claim and my TD insurance went up over $500.00 a year and has kept going up significantly. I even changed my deductible and a few other things to keep the rates as low as I can but continued to pay over $2000.00 a year.
Then I had a break-in and couldn't even do a claim. My $3000.00 bike was stolen and TD only covers $500.00 for your bike maximum no matter what it is worth. So we didn't even do the claim.
I called them at the end of September to explain we would need less than 2 months' coverage. So after the 2 months, I see a final payment of $199.15. I call and it cannot be changed or reversed and is the cancellation fee...

We moved to a much smaller less valuable house and my insurance went from 148 a month to 353 a month, and they could not tell me why. One agent said, "maybe it is your location"? I have tried to get through to TD as well - I have been on hold for 1.5 hours now and have still not spoken to anyone. Marvellous customer service for sure...

TD insurance did not anything regarding an unexplainable home insurance increase of 100%. Despicable company