BCAA Home Insurance Reviews

I am a former loyal customer. I have never filed a claim. As a service industry, BCAA is supposed to serve the customer. Their best interest lies in profit and liability. I decided to rebuild my house on my existing property. BCAA harassed me dozens of times to get dates when this will happen. The City of Vancouver does not provide any definite dates. So BCAA went ahead and changed my policy without my authorization. If they have the right to change my policy, I should have the right to cancel. BCAA does not care about the customer's well-being. They care about their liability and profitability.

BCAA home insurance division recommended FirstOnSite for our restoration. Our job was small and in the end a claimed was not made on our insurance. But, BCAA home insurance division was in communication with me about our claim for updates as restoration was happening. Whatever you do DO NOT USE FirstOnSite. I would NOT recommend this company. I also contacted BCAA with feedback about my disappointment with FirstOnSite . Angel seemed very concerned about my complaint and asked me to let her know about the outcome as she had other complaints about the company but, again when I followed up with her she did not respond to my 2 emails. So, I have no faith in BCAA and their quality of service to their customers as well.

Have been with BCCA insurance for over 40 years and had one small claim in 1976 which was very well handled. Now we have a claim for water damage and they are awful. Sloooowwwwww. I wish they would get on with it. Been without a kitchen for 4 months.

Canadian Veteran permanently disabled with PTSD since 2006, with symptoms that include significant memory and concentration loss. I was late renewing my home insurance in 2010 and again in 2017 which was an oversight due to my medical condition. They sent a registered letter advising me my insurance was cancelled and would not let me make the payment within 30 days of the renewal date to continue with my home insurance plan as it was the second time in 7 years. BCAA is aware of my mental health condition and the reason for missing the renewal date but remained unwilling to let me continue with my insurance coverage or renewal. I did find another company but without the discounts for membership, it is costing me about $300 dollars more a year home insurance.

I have been a BCAA member for about a year and purchased their home insurance on the top of my condo insurance. I was away for about three months and my insurance expired in between. I am a first home buyer and I am new to the whole insurance system. I was not aware that insurance cancelled because of non-payment is a huge deal here in Canada. I simply thought this is something I purchase on a voluntary base and if I do not renew or make payment, it just expired. However, I called BCAA yesterday to buy a new home insurance(3 months after my insurance expired). Firstly, they treat me like some sort of criminal, asking me all kinds of personal questions. Then they just told me that they refuse to provide me insurance in the future (He even said, Permanently..) I was shocked by their attitude and how they made a decision based on a few questions.

During my absence, my house was occupied by a very close friend and my boyfriend only, my deductible limit is very high as well and I do not understand how a company could treat a member like this. I am just gonna cancel my membership and "permanently" I am gonna purchase anything from them anymore. (I am not even allowed to in this case..)

Being a member of BCAA for many years, you have built trust in their insurance policies. Sure their home insurance premiums were very competitive 3 years ago as I was told by a competitive insurance broker in person. However, every year when I went to the BCAA office for home insurance renewal, the staff would assessed the policy for savings. Not true, the staff always found discrepancies in previous policies and increased the premiums. My last home insurance premium was just increased by $ 200.00. So if you are happy with current premium, renew the policy online and do not go in for an office renewal.

felt threatened after 2nd claim of breakin that further insurance would not be an option if this claim was pursued