Home Insurance Reviews
BCAA Home Insurance Reviews
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(45 reviews)
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Billing/payments (12)
Brokers, Insurance Agents (2)
Claim - adjuster (1)
Claim - contractor work (7)
Claim - denial (1)
Claim - fire (1)
Claim - flood/water (8)
Claim - flooded basement (2)
Claim processing time (1)
Complaints/ombudsman (1)
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Home Insurance Quote (2)
Insurance Rates, Prices (9)
New purchase experience (1)
Phone wait times (1)
Plumbing (3)
Policy changes experience (1)
Policy clarity (1)
Policy coverage (11)
Policy Switching, Cancellation (8)
Rates in bundle (2)
Renewal experience (1)
Sewer Backup (1)
Snow, Hail, Damage (1)
Review author
I am a former loyal customer. I have never filed a claim. As a service industry, BCAA is supposed to serve the customer. Their best interest lies in profit and liability. I decided to rebuild my house on my existing property. BCAA harassed me dozens of times to get dates when this will happen. The City of Vancouver does not provide any definite dates. So BCAA went ahead and changed my policy without my authorization. If they have the right to change my policy, I should have the right to cancel. BCAA does not care about the customer's well-being. They care about their liability and profitability.