Life Insurance Reviews

Manulife Life Insurance Reviews

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(92 reviews)
1.9 out of 5 stars:
Customer service:
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worst insurance company

by Harold on Apr 8, 2024
1 out of 5 stars

I took a mortgage protection plan from this company. They put an exclusion clause to my coverage which prompted me to cancel it. When i tried to cancel it, twice my call after waiting for 20 minutes each just "dropped" on my third attempt i was able to connect to a very rude rep which gave me the run around. I would never recommend this company to my worst enemy. Run away if you see this company. Worst policies and worst customer support.

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by Pissedoff on Jan 24, 2024
2.5 out of 5 stars

Wtf is up with this company!!! Is corporate dividends more important than paying your obligations to your clients. Major delays paying directly to dentists etc. They do the claim within a day or two but to the dentist it can be months.
Are they becoming corporate America.
Disgusting, please avoid anything to do with this company, life, retirement .

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Don't Waste Your Time

by DANIELLE on Jan 15, 2024
1 out of 5 stars

Called to request a quote for Life Insurance. Was put through to an agent who stated she did not have the time to complete my quote at that time after waiting on hold for over 10 minutes.
She booked an appointment with me for the following day and advised of all the information I would need. I got all the info she asked for and she didn't even bother to call me during our appointment time.

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Ripped Off

by Corey M on Oct 13, 2023
3 out of 5 stars

Part of the Manulife extended health involves mental health services. Professional services: Registered Counsellor and Master Social Worker.
I went and saw a REGISTERED COUNSELLOR because, allegedly, it is covered. I saw a previous counsellor for this reason, and it was covered without issue. Great. But because the counsellor this time also had "MMFT" in his designation, Manulife saw a convenient out and willingly chose to not reimburse me $300 for two separate sessions even though the invoice explicitly stated it was for personal reasons and not family or marriage related purposes.
I called their support to complain about this obvious crony behavior. I asked to speak to the manager directly, they refused. Their support agent filed a case, gave me a number, and said billing would correct this misunderstanding. THREE WEEKS LATER I had not heard back from them despite the claim email received stating they would get back to me. I call Manulife support again, and they have absolutely zero proof this claim was ever filed on their back end. They have no idea what I am talking about. Presumably, the support agent fabricated this claims email and claims number just to get me off the phone.
After further argument, they simply refused me on the basis of the counsellor having 'MMFT' designation in his name and NOT the explicit purpose stated in the submitted invoice for the reason why I saw this counsellor.
Manulife is like any other insurance agency and will rip you off the second they see the opportunity to.

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Rude bully employee

by JustneedanRRSP on Dec 13, 2022
1 out of 5 stars

I was opening an RRSP account for my work spending account and spoke to the most condescending employee. I emailed a complaint in and this is it: Hi there, I just got off the phone and had a horrible experience. I had called to enroll in my RRSP account as it was the first time I was allocating my spending credits. I was speaking to a man and every time I answered a question he would completely misunderstand what I said and have me repeat it again (No, neither of us had difficult accents). It started to become every single thing I said he would make me repeat myself and he started sounding frustrated with me! I could hear him perfectly fine and there didn’t seem to be a problem with my phone connection because he never said he couldn’t hear me, so I felt like it was very uncalled for. I never have trouble with people understanding me... Then it got to the point where the employee was using the phonetic alphabet and I was trying to do the same to make it clear, but I never really learned the whole phonetic alphabet as I’m pretty young and we didn’t use it as much growing up! I know the basics, but when he is asking me to spell EVERY answer I say, we cover a lot of letters that I don’t know! So he was becoming more and more irritated because I was using other words… At one point I couldn’t think of what “C” was and I said “Carrot” and he said “Excuse me?! You mean CAT?” I was frantically trying to Google the “phonetic alphabet” while on the phone so that I could use the right ones. Both the employee and I became very frustrated and he later said in a really condescending way, “C-A-T that’s how you spell it” or something like that. It was very uncalled for and was a bit embarrassing honestly getting in trouble with some Manulife employee when having to open an RRSP account for my work. I’m not even doing this for my own personal life, it’s for my career and I’m getting talked down to so badly. I then asked the employee what his name was and he said “Greg”. I asked where he worked out (thinking there’d be a specific Manulife branch or something?) and he said “Excuse me? Why do you need to know that information?” I wanted to get his information because I couldn't believe what I was hearing. I became fed up and just went back to the conversation of my demographics because I just wanted to enroll into my RRSP account (imagine that). Overall, he got me multiple times to spell out my first name, last name, address, where I worked, and my SIN multiple times… He asked me to repeat my SIN three times I think and I honestly began to think it was a scam caller taking my information! He would literally repeat the numbers back to me and I'd say "yes" and he'd AGAIN ask me to say it! I then began just to simply answer everything he said with one word so it was perfectly clear and I wouldn’t get in trouble anymore. Everything was fine after that. It’s really funny when the recording prior to the phone call even says the calls are recorded for quality purposes. Who would actually speak to a customer like that knowing they’re being recorded? I don’t write complaints a lot, but this was overall really embarrassing and immature. I felt like I got in a fight with someone who’s supposed to be opening up my RRSP account?! I couldn’t think of anything more unprofessional. After a couple of minutes, I became so shocked at what I was hearing that I video-recorded myself on the call on my work cell phone. You know a phone call would have to be pretty bad to do that… Anyway, I just really felt like this should be brought to someone’s attention because that was one for the books!

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