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Manulife Life Insurance Reviews

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(89 reviews)
Manulife
1.9 out of 5 stars:
Customer service:
Value for Money:

Top positive trending topics ?

Agent/rep attitude
7.7%
Agent/rep availability
7.7%
Agent/rep callbacks
7.7%
Claim - denial
7.7%
Email/message wait time
7.7%
Phone wait times
7.7%

Top negative trending topics ?

Agent/rep availability
61.5%
Agent/rep callbacks
46.2%
Agent/rep knowledge
38.5%
Claim processing time
38.5%
Phone wait times
30.8%
Agent/rep attitude
23.1%
Claim - adjuster
23.1%
Billing/payments
15.4%
Email/message wait time
15.4%
Cancellation experience
7.7%
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Tags
Insurance Rates, Prices (3) Investments, Savings (1) Policy coverage (2) Refund (1)
Review author
Consumer (1)
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Great experience

by Rachel Coburn on Mar 26, 2022
4 out of 5 stars

Yes, the phone wait times are long but they’re very helpful and we got our refund within 60 days of making the claim which is great for COVID times.

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Review topics
Refund