Allstate Auto Insurance Reviews

Times are difficult enough right now, so when you find another broker/ a cheaper insurance price, you consider not renewing. I had paid cash for the entire year of my car insurance policy with Allstate, and just before the year ended I notified my broker's office not once but THREE times that I would not be renewing. Every time I told them I got more upset saying, what don't you understand? Anyways, I recently got a call from a damn collection agency, saying ALLSTATE CANADA had sent a bill for something like $140.00+ for non-payment of Admin fees!! Are you joking? ADMIN FEES because I left after the end of my policy?!!? That is criminal & it really ticked me off. Allstate, you are crooks trying to swindle extra money from clients, & even worse when people are struggling financially right now due to Covid. SHAME ON YOU

Incredibly dissatisfied & disappointed with the service their representative Brittany had provided me with. My vehicle had gone into the shop & I was given a rental in the meantime. Due to the incorrect parts for my vehicle being received and ordered, I had gone over the rental agreement coverage. I had contacted her Friday (this passed Friday) as my coverage was up on Saturday. Left a message asking for a call back to explain what was happening... I have yet to receive a phone call. And today I’m charged with a bill of approx 200$ as the problem is yet to be rectified. The garage to my knowledge had spoken to her regarding coverage & I wouldn’t be paying a single cent as it wasn’t my error. What kind of rep, ignores your call & doesn’t call you back. If these are the types of people they have working at Allstate, bless their souls and good luck. I will be looking elsewhere for auto insurance and WILL NOT BE staying with them. Brittney has 0 customer service skills and very unprofessional.

I car T-boned in an intersection by someone who ran a red light. I had two witnesses I've never met at the intersection who both saw what happened and corroborated my account. My claims holder at Allstate sent me one email and a letter in my mail hiking my premiums up by 58%. I've tried to get a hold of her with 10 emails and 5 phone calls over the course of 2 weeks. She responded to one email. Neither of my witnesses have been contacted. The incident has not been looked into so far as I can tell, though it's hard to tell anything because the agent won't return a simple email. I will never use Allstate again.

Agent says there's some discrepancy regarding my rates. Raises them during Covid without warning or merit. It took hours to reach anyone here

DO NOT SIGN UP WITH ALL STATE. They signed my friend up for car insurance when he told them to hold off as he talked to another insurance company. They wanted to then charge him $500 to cancel. After days of arguing, they finally gave him a refund but then CUT HIS INSURANCE OFF DAYS EARLY so his future insurance would all be higher due to an insurance gap.

I've been with Allstate for a few years. They cancelled my account and told me I need to pay double for one month. Called many times to speak with different agents and all were just saying LIES! They tried to get my new card info and told me I won't find a better deal anywhere else. Hahaha, don't worry about that because I got a much better deal 200 dollars cheaper! Thank you for your time!

I've been paying 160$ a month for my car then, after a year they want me to pay 280$! I asked them what's the reason that they increased my monthly fee and they didn't even say it. I don't have any record of accidents or whatsoever. I cancelled my insurance.

15 years l was paying with no claims, I didn't ask them for one dollar, but they have no respect, they respect your dollar only, now with COVID they sent me a few dollars for not using the cars, but when the renew came, they increased the rate up to $120.00 a month. Don't waste your money, find a better trusted company.

Someone smashed my car from behind at an intersection and called Allstate. It took a long time but finally got hold of staff and waited for their tow truck to tow the car away. The care was eventually written off and we settled for far less than what the car was worth but needed a car asap. I bought a new car and asked for an estimate which they supplied after given them the vin# and all the necessary info. After picking up the new car, the price jumped up more than 40% than what was quoted. I've been calling them the past one week and they kept tossing me around and sometime won't even pick up my calls. I am so disappointed with them and looking at my options. I guess I will wait till I get to the bottom of this but so frustrating.

I had five months car insurance with Allstate. There was a problem with my credit card and they couldn't withdraw money for two months. They didn't notify me to solve the problem so I didn't know. After two months they sent a letter that I have to pay the whole year instead of month to month because they couldn't withdraw for the last two months. I didn't accept it because it wasn't my fault so I cancelled with the company. Never recommend it!