Intact Insurance Auto Insurance Reviews

my car had clear hail damage and they wouldnt cover it DO NOT GO TO THIS COMPANY any company but this one theyll take your money and when you get into an ancident they will make you look bad

Our Son (17 at the time) had a collision with a person who turned left in front of him. So in most if not all provinces in Canada, that person who turns left is an automatic at fault, especially so when our son's light was proven to be green!
The short of it, we had to fight a ticket by a CPS officer who profiled our son (he had a loud SRT-4), and just had that withdrawn in Alberta court.

Now Intact wants the courts documents for proof (makes sense to me) ,but they want to assign 50/50 blame vs the person who turned left in front him being 100% at fault!

They don't listen, nor do they return calls emails go unanswered and unless you get very verbal and nasty with them (As I have now been doing) they will only respond to that type of action. Really quite sad how they seem to work outside of what the law says is or isn't.

Intact also increased our sons insurance 52% due to this accident EVEN with the charge being withdrawn, even with the evidence that proves beyond any doubt that our son was in the right, and they say it's charged but not convicted! The rate will drop only by 25% when they receive the documents from the courts.

Now many insurance companies allow your annual premium to be split up over the 12-month period, as does Intact, but they charge our son $110.00 annually for late payments that they agree to! They also charge him $20.00 each time they send out documents that were NEVER requested, all these smaller non-disclosed fees, added up equal other higher rate companies so do your homework, as these a**holes are about adding fees upon fee.

So my advice, they offer cheap rates, but don't go with them, HORRIBLE, HORRIBLE delivery, business model brokers are never in the office (yes, this is not intacts problem but it's a sign)

Lesson learned, we are switching over to a new company, even paying marginally higher rates (10% higher than what we started to pay with Intact in the beginning).

I live in Toronto, I was rear ended by a vehicle that registered in Alberta.
I was clearly not at fault. My adjuster told me to contact the other insurance company in Alberta to deal with it, Because I don't have the full collision coverage. The adjuster even sent me an e-mail that the Claim is now closed. Then I called the other insurance company to assist me. but they told me, they have nothing to do with me. Then I hired a legal rep to call my insurance company (INTACT) to get through the claim. but they didn't cover what I have lost. My claim was only $1,043.00 for vehicle repair and a cellphone to replace. they are telling me to buy something on kijiji, ebay or amazon. They don't want to get me a replacement.

Like many others, we were clients for 10 plus years. Unfortunately got the not an accident, other drivers fault, and car was totalled. We are getting the run around, stalls, delays, excuses. Don't return phone calls or emails. They don't seem to know what the other is doing. We get different answers every time we ask the same questions. We will be switching companies the second our claim is finalized. Horrible, horrible horrible experience!

After reading numerous reviews, I see many others have had the same complaint. Very difficult to speak to the same person, they do not call back after leaving numerous messages, conflicting reports and messages, promised a rental care, when I had to leave car at a garage for hail damage assessment there was no rental car there for me but I was told there would be-we do have coverage for rental, they deleted photos of damage, had to go back again! No one seems to take action on the claims, have two vehicles with hail damage, have been a client for 17 years with no claims, terrible experience dealing with this first claim! We will be leaving this company once settlement is completed if I ever get a return call! Waiting for answers, promised in an email we would hear within two business days, it has been 29 days and still waiting!!! Do not sign on with Intact. A no action company!!!!! Terrible service!

Agreat company until you actually need them. Got hit by a car who ran a stop sign (my part of the road didn't have the stop sign) so 100% not my fault. My car was written off and undriveable yet still took 5 days to get a rental car and the only reason I got it was my dad took over and reamed them out for 1/2 hour. Tried to claim that the driver of the other car never spoke to her insurance yet so they couldn't process anything. We called her and she not only had but also her car was already in the shop and had a rental. Took another week for them to give me the money for my car and wanted to take my car from the yard it was at before they paid for it luckily my dad knew the guy who owned the yard and stopped them from removing it. All very shady stuff not to mention because I got into an accident a week before the insurance renewal date I couldn't cancel like i wanted to because it was in the middle of a claim. So stuck with them for another year or have to pay the expensive cancellation fee.

I had an accident in which I was hit by a car but the car took off. I reported the accident to the police with the license plate of the car that hit me. It was clear by the police report that it was the other car's fault. Intact stalled asking me to fill out forms after forms and then finally made an offer. They said that it was a write off even though the mechanics said that it was not. They said that the car was worth a lot less than it was. I was told that I should gather information on sales of other vehicles in similar conditions and submit it but when I did they changed their minds and said that it wouldn't change anything. It was over a year before they paid me the money. They stall until you finally give in. I will never use them for insurance again! The people that I dealt with were constantly contradicting themselves. Their commercial is that they start your claim immediately but they don't tell you that they never finish it

Run away!! from this unethical disgusting Corporation! once you have a claim (rear ended) and are seriously injured , not at fault. This company is soo unethical! they ask for records that go above and beyond WHAT THEY ARE LAWFULLY allowed to collect, and from the first day, fight you to not pay you, they will send you to all sort of practitioners that are in cohorts with them and pay thousands of dollars (and those go taken from your payments) instead of paying you, your life is turned upside down and nobody cares. People give up trying because to sue is hard, but if your doctors care and support you,get a good lawyer, and they do the fight! ,