Intact Insurance Auto Insurance Reviews

Agreat company until you actually need them. Got hit by a car who ran a stop sign (my part of the road didn't have the stop sign) so 100% not my fault. My car was written off and undriveable yet still took 5 days to get a rental car and the only reason I got it was my dad took over and reamed them out for 1/2 hour. Tried to claim that the driver of the other car never spoke to her insurance yet so they couldn't process anything. We called her and she not only had but also her car was already in the shop and had a rental. Took another week for them to give me the money for my car and wanted to take my car from the yard it was at before they paid for it luckily my dad knew the guy who owned the yard and stopped them from removing it. All very shady stuff not to mention because I got into an accident a week before the insurance renewal date I couldn't cancel like i wanted to because it was in the middle of a claim. So stuck with them for another year or have to pay the expensive cancellation fee.

Brant H. was my broker. Rude, obnoxious, arrogant. Would not give me a straight up cost for my premium. When I got the copy of my premium in the mail, it was nothing close to what he told me by email. Nevermind the hassle of asking him to call me when he is available, he will go and tell you that he is "busy assisting others with claims, too busy, please email with your concern". Everyone in his office is just as useless. He always tells me to go talk to his assistants for help, so when I go ask them a question, I get referred back to Brant, they can’t ever give you a straight answer. Constant flip-flopping of questions being juggled around, prices never accurate. They really need to get their act together. Insurance companies are supposed to get you the lowest possible rate. Why is it that I could always go get a quote from another insurance company, and its ALWAYS lower than Intact? If you enjoy being ripped off and treated like crap, please go with Intact. Other than that, I am switching to TD, because my premium went down $2500 just from switching. What a relief. So happy I’m done with Intact. Worst Insurance Company with the WORST Insurance Brokers on the planet. :)

After being paid out $3,000 on my accident Intact without my knowledge registered a $14,000 "encumbrance" against the title of my vehicle , making the $28,000 car worth $6,000 on the open market. It was unsalable to the private buyer and unwanted by dealers as a trade-in. Intact failed to disclose the registration on title and until attempting to trade the vehicle I had no knowledge of their actions. While investigating my concerns it was brought to my attention that Intact Insurance had purchased Broker-link Brokerage in Dundas and for numerous years "neglected" to inform me that they in fact had never ever shopped my insurance needs to other companies for the best prices. For many years Intact and Broker Link overcharged me for auto insurance based on what many other people with my good driving record were paying elsewhere. Intact failed to fully disclose and broke many integrity rules. The Insurance industry Ombudsmen has been notified for investigation. For over 30 years I was a loyal customer only to find out that I was being very poorly treated and represented.

After a no fault accident I could not get the correct information from the adjusters. I could never speak to the same person twice & had to continually repeat my story. Terrible experience.

Got tired of rising rates, and girlfriend and I both went with PC which has much lower rates. Girlfriend went in and signed some cancellation papers at the end of her agreement, I just let mine lapse, I don't sign cancellation papers with Safeway because I start buying milk at IGA. They stole 2 extra payments from her acc. she changed banks and they sent her a bill?? They have tried to steal money from me, but I don't make monthly payments. Do not let them have access to your bank account! Do not deal with them at all. This has got to be some American scam, someone's post said they take extra money as some kind down payment in case you end up owing them money in the future??? It is theft plain and simple, and I don't want to see these shady practices in Canada!

Shiuld be -5 stars...Do not get insurance with them. i was with them for years. they are very good at taking money from your account. even when they shouldnt. and they wont give it back. they keep it as credit for you. if something happens they will not call you back. so forget being treated like a valued customer. it doesnt matter how many messages you leave with them. they drag their feet. they dont keep you informed and they flat out dont care. I WILL NEVER DEAL WITH THEM AGAIN. I suggest you dont as well.

They cancelled my policy after I got in my 1st accident that was not fully my fault. I was with them for over 3 years and never missed a payment. They were very rude and didn't care that the accident was not fully my fault. They don't care about their customers and only want your money. Please avoid them at all cost.

Intact Insurance is the Worst company I've ever tried to deal with...I paid for coverage and then when it was time for a claim . They sent info to wrong address so it was not received by us and then said because we didn't respond they would not pay the claim.. When it was brought to their attention on numerous occasions over numerous months that they had wrong address they continued to send info to wrong address and then ignored us. I cancelled with Intact and moved to a different company. Intact had the nerve to send me a bill for coverage I didn't have with them and still won't pay for the claim.
WORST COMPANY EVER

We bumped into the car in front of us and made a hole with a diameter of a pencil. We each signed 2 private settlement forms so we each had a copy (she wrote one, we wrote one, we signed each other's) claiming that it's all settled and there was no fault. We (my mom and I) sent scans of the settlements to our rep.

A month later, they sent a letter saying she filed a claim successfully against us so our policy premium went up. They said that yes, the other person was wrong, but they were still somehow right despite the our private settlement letters saying we had already settled this case, so the file is closed.

Literally 8 months later when we were out of country, we got another letter saying she filed the same claim against us again. Again, we sent our private settlement letter scans.

To make a long story short, our case got passed around 7 people and we're still at square one. We're still at the line "It's unfair she claimed, but that is what happened and this will be on your record". If you're with this company, do not bother doing a private settlement. It is literally meaningless and they are supporting fraud by letting her claim despite having a private settlement.

A few years ago I moved and changed my address with Intact with no apparent problems. I received my new bill at my new address so everything seemed fine. Apparently one of my payment did not go through (I thought it had and didn't notice the non-payment). I received no notice from the company that they had not received payment until one day when my former roommates convinced the post office to let them pick up a registered letter meant for me. The letter was a final notice (I had not received a first notice) and that my insurance would be cancelled two days after I received the letter. Apparently, one department had not changed my address and they did not offer any apologies or do anything to restore a relationship with me. This year, I knew that my insurance should be due soon and I had not received a bill. I made a partial payment to time me over until I got the bill (I figured it was lost in the mail). My agent called me to say that I had made a payment on a closed account and that I had not had car insurance for over a year! After some investigation it turned out to be a superficial user error on Intact's end was assured that I had been insured on paper, just not on the computer system. They proceeded to send me 6 "bills" within 5 days that appeared to have random, arbitrary numbers with no explanation that contradicted each other. Every time I asked for a bill with proper documentation I got a "bill" with different numbers. Finally, I received a "final notice" and I still did not know what I was paying, but I need car insurance so I paid. I suspect they buried service charges for a payment plan when I would not have done a payment plan if I had received a proper bill in the first place. I am now shopping for a new insurance company. apart from these stories I have always made my payments early and only had one claim which was a hit and run on my car.