Intact Insurance Auto Insurance Reviews

Unbelievable service ….Our Father passed away the end of Dec 2018. This company won't let us cancel his car insurance...we have provided his death certificate and bill of sale showing his van has been sold...still not good enough for them...they want a copy of his will (which is none of their business) or a letter from a lawyer (yes, at our cost)...I guess I might have to bring his ashes and pour them on their desk ...or get the press involved ..Beware even if you're dead, they will still try to rip you off

Intact is the worst insurance company in Canada. Their customer service is atrocious. Make sure you read the fine print. Because there seem to be different clauses that only work out in their favour. I had a vehicle written off. They compare 10 vehicles chosen by them. Nothing near anything acceptable. All high mileage and some were damaged vehicles. When I looked at the current price for replacements, they were ALL 4K above their price. Beware. Insurance companies are there to take, not give. Intact says theirs better than all the rest. NOPE. 13 years with them. One claim. Screwed over equals buh-bye Intact. A big 0 stars.

DO NOT GO WITH INTACT. I wish I had read the reviews before signing up. A week of "My Driving Discount" and I was out. The app is ridiculously stupid and clearly set up to take your money regardless of the quality of your driving. I tried to cancel my Intact policy over a month ago, and they have had me jumping through hoops to get my refund ever since. The latest update? I was sent a letter saying "your refund will be processed upon clearance of your last payment". What does that even mean? I paid Debit in full over a month ago. This entire experience has been an absolute NIGHTMARE. To summarize: DO NOT GO WITH INTACT.

August 27th at 6 am I was taking my husband into work, some idiot in an SUV got into the oncoming traffic lane and tried to push my car off the road in a construction area for no reason. I had a small truck in front of my car and my 2 young boys under 8 years old in my car. This man threatened to hit my car, pulled away then drove into me and along my car. At the start, Intact was great but then the nonsense started. They won't fix the safety issues left on my car from the accident. They tell me to take it to a shop to verify damages. All that's wrong with my car is where I was hit, Intact says, no, it's the age of my car - 10 years old but safetied 2 years ago and maintained well since... I had only made the claim because there is a big loss here, the bodywork they covered was 1700$, the safety stuff they deny is 2200$. I'm 3.5 months into this claim. They suck at following up and do not adhere to their end. Previously I was a claim-free driver, 6-star rating. They hold me 100% not at fault but won't fix my car. I had another vehicle that was hit and I reported it but made no claim as the safety of that vehicle was not compromised. No claim, just let them know. Then, 3 months later, someone tried to steal that vehicle. The police report: driver door was non-functional due to the theft attempt. No claim, just reported... now I need the insurance annum left to figure it out. You would think in this situation I have shown I'm not out to nickel and dime them then I'm treated like trash when I need what I pay for monthly... guess I shouldn't uphold my end to them, oh wait I do that and I'm in trouble and uninsured. What happens when they fail to do their part.... nothing. Find an honorary company. My vehicle was even taken to their preferred shop. thought doing that would guarantee my vehicle would be repaired properly and with no issues - man am I wrong.

I have been with Intact aka Belair aka Canadian insurance for almost 6 years. Never missed or was late in any payments to them. I received a letter in the mail about how I have to pay my insurance in full from now on and can't have the monthly plan anymore. I questioned the Customer Service about it and all they would give me is that because they are now Intact they have new rules and their underwriter said I did not qualify. I asked to talk to the underwriter and was told they don't talk to the customers about their decisions. I asked to talk to a supervisor and was told he went home. I know of 3 other people that have received this letter and they got the same runaround. NEVER EVER DEAL WITH THIS COMPANY. They have no respect for their customers AT ALL!!

They approved my windshield claim four months ago and all of a sudden called me up and left a message saying they decided they won't be paying for it. It turns out that the adjuster that approved the claim made a mistake and it shouldn't have been approved in the first place. That's not my problem, Intact. It's yours. Meanwhile, the company that completed the APPROVED claim has been out the almost $500 for four months. And now, conveniently, the request I made to speak to a supervisor never got passed on. So I call back 48-hours later and now they are all "in a meeting". Not enjoying getting the run-around. I want this resolved.

I just wanted to write a review about the very poor customer service I've revived from Intact insurance. I was insured for a year and during my renewal policy they told me I'd be paying $120 extra a month, I expressed I didn't want to renew with them, however, they went into my account and took the increased amount regardless. After I called them to cancel and they told me I need to FAX them a written letter to cancel, to which I asked if I could email a picture, they said no. So it was Sept 13 and my policy renewed on Nov 8th, so I thought, okay, I paid them, I'm gonna be insured 'till Dec 8th now, it is what it is. Well, then they went into my account again and took another increased payment, I ended up paying them $1000 in a month to renew my policy I already had with them... So now I'm pissed. I call them and can't get ahold of any supervisors or retention and I'm cancelling on the phone and he brings up the written letter. However, now he says I can send it through email after the fact. On top of that, now that I've cancelled with them, they're charging me $250 to cancel with them. Do not go with this insurance company, they are not helpful, extremely rude and only after your money.

INTACT is a terrible insurance company and is causing me grief as I write this. They are not quick to act on correcting their mistakes. I happened to log in online after they announced they were going paperless and I noted that there was a place you check claims. Under claims I noticed one from 2016 that is FALSE and I NEVER made. I have been at least two weeks with this between the broker and INTACT trying to get them to fix it. What happened was I called in with a hypothetical question and NOT - I REPEAT - NOT a claim. The person who entered the claim no longer works for INTACT and no money was paid out, obviously, but I am shown at 100% liability. To me, this is fraud and should have been corrected IMMEDIATELY. Instead, the claims manager stated she would investigate and made no promises. The best she could do was to change the 100% at fault over to 0%. This is ludicrous. While my driving record is a 9 (highest rated) if I was to join a different insurer, this claim would then count against me. Not only that but INTACT could not even tell me if this claim HAS affected my policy or not and this is something they need to consult underwriting for. Furthermore, I was bounced back and forth between the broker and INTACT, each one telling me to contact the other. I also had a windshield replaced years ago and apparently, this shows up as a claim. Unfortunately, I trust Carnaghan Taylor Insurance when they told me it was NOT a claim and that it would have ZERO impact on my insurance while this is not true at all. To add even more frustration, INTACT decided to offer this telematics program, where you receive some plug-in device for your vehicle, which monitors some of your driving habits, and as a result, you receive a discount. Well, back in August (we are now at the end of October) I renewed my policy and was adamant with the broker I absolutely did NOT want to be enrolled. I have zero interest in an insurance company monitoring what time of day I drive etc. This is truly Orwellian and I want none of it. So I was surprised to see an added charge of $177 to my policy in October this year. It took a week to find out from the broker that this was added back into my policy since I never enrolled into the tracking program. The problem is...I never enrolled. I spoke to the broker again the following week and they advised I asked to be signed up (enrolled) which is 100% FALSE. I relayed this information back to INTACT and they advised there may be nothing that can be done. I will take this matter to court if need be. The broker first stated that I requested to be signed up then later in the same conversation stated that INTACT automatically enrolls their clients and then when the client doesn't enroll after so many weeks, they automatically lose the discount. I never received the device, I never signed or authorized any enrollment, and I agreed to a binding policy agreement and nowhere in that do I see any mention of this program being applied. I am furious that I could have easily missed this information and furious that either the broker or the insurance company didn't immediately make things right with me. Well, if they want to make me wait on their clock, then I am going to make sure I expose this and do an investigation of my own!

I'm moving provinces and I need to get claims history letters from all my previous insurers. Allstate: no problem at all - got a letter the same afternoon. Aviva: former client, but I got a letter in 2 days. Currently with Intact and going through my broker: submitted last week, and they wrote back with a curt response to my broker saying "we have 10 business days to respond. So tough". Seriously? I'm a client in good standing with no record, and you can't even get this done in a timely manner? USELESS