Intact Insurance Auto Insurance Reviews

I had a accident on Nov 17/2014 and my car was deemed a total loss by December 2014. Intact provided a for 58 days before making me an offer, I made a counter offer on the day they took back the rental. Today is Feb 19/2015 and they still have not come back with a number. I have been left with no car and no settlement for 6 weeks. Why are our insurance premiums so hi with service like this??? If I could rate intact a zero I would!

As an 19yr old female under my parents name, i was paying a whoping 272 a month. For the lowest everything.... so pretty much just having it to be legal. After months, i just got to thinking how rediculous that amount really is. I even completed my G and notified them, and they didnt drop my rate even though i was then a better qualified driver. I called and asked why itdidnt drop in price. Customerservice couldnt give me a straight answer, or one that made sense at that. After three times of her trying to justify why it didnt drop in price i said enough. Hung up. Started searching around. I saw no potential in ever paying less in price from intact insurance. Plus, customer service ... was rude. Needless to say, i switched. I now pay 188. Thats right 84 dollars cheaper a month. Enough said. A 50min phone call to another insurer (girl who set me up was polite and didn’t act like you waste her time) …made me feel like I won the lottery. Switch today.

Drove for 2 years with no tickets, no claims. Had a minor at fault fender scratcher and expected my rates to go up a reasonable amount. I sent in all the requested documents and photos and asked that the agent respond as soon as she had more info regarding the claim. 60 days and 5 emails later, I still have no detailed claim against me and no estimate for the increase to my policy, nothing. Of the 5 emails I have only received 1 response, which only told me it was "to early" (this was 41 days) to tell me anything. However, 60 days later (still with no more information or replies), I have received my renewal papers detailing a 56% increase in premium. This is unacceptably bad customer service. They don't have enough information to tell me anything about the claim, yet they have enough to justify a 56% increase in premium? I would not recommend this company to anyone. Pay the extra to get a company that will respond intelligently within 2 months.

I was with Jevco for many years. Premium was consistent ($800-$850 yearly). No claims, no violations, completely clean driving record. For 2013, Intact raised my insurance 50% for no reason except I am helping them pay for the Jevco acquisition.

This is my first review Ive ever written, that's how bad my experience is with Intact. I cancelled my second car's policy few months back, yet every month they kept charging me $979 for two vehicles, a Kia and an Audi, the first payment after the cancellation I had made bounced, because I figured it would be around half that stated amount ( I was always left in the dark as well about costs etc.,) So I received an letter after that one payment bounced stating I owed them a thousand something if I wanted to continue, basically the one months bill plus extra costs for the NSF payment. My one car is a new vehicle with financing, so I need the insurance coverage, my idiot broker told me to pay it and once it's paid he would resolve the issue and Id get refunded the difference. Well, I never heard back from either company, 3 weeks later they decided to take another $979 out of my account, then a week later they took $705 out. My payments were always due on the 29th of the month, these payments occurred back to back before that date, messing up my whole finances, it's quite a bit of money! So I flipped out on my broker, who told me that the $705 was for the Kia alone, I cancelled my policy right away before the following month and complained to the ombudsman emailed them called them and emailed them again, I havent heard anything back from anyone and its been over 2 weeks now, As it stands, if they were in fact charging me just over $700 for one car (which I have the same car insured for $330 now with a different company) then that would mean they were charging me $250ish for the 2008 Audi, if thats the case (sounds ridiculous by the way) then they owe me $250 for 3 months, plus my current month, $705, so over $1400, I have a feeling I will never see that money again....

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

Initial poor information resulted in placing a claim that would not have been placed otherwise resulting in a large insurance hike, far greater than the claim itself. Would not accept responsibility for mistake or correct it.

This review is more about there usage based discounts. We got 2 of their devices for 2 of our vehicles. I would be very impressed with their program, except for the fact that they keep lowering your discount for invalid reasons.

They define a hard braking event, as deceleration of 12km/h (or more) in 1 second. However, on our weekly summaries for both vehicles, they keep including things such as "Deceleration of 13 Km/h in 5 seconds". Slowing down 13km in 5 seconds, is hardly a 'hard braking event', even by their own definition.

If they would actually explain what is happening, and preferably fix it, I wouldn't be writing this review. However, for a month now, they say it is a high priority issue, and still under investigation.

I find it unacceptable that in a month on a high priority issue, nothing has been done. In the mean time, it calculates me low discounts, because I will get 3-4 'hard braking events', which are all invalid!~

Shop around. You will find way cheaper insurance than Intact. I bought a newer car. My old car had the basic insurance required by law. Asked my broker for a quote it was 25$ more for full coverage insurance. Intact adjusted it and came back with a number 150% more than I had been paying. Cancelled my insurance with them immediately they took another payment as penalty for cancelling then tried to squeeze out another 60$ admin charge from me. I put a stop payment on my account and will NEVER deal with them again. Shop around there are better rates. Ten minutes on the internet and I can almost guarantee you will find cheaper rates. Avoid Intact.

My rates kept rising every year, with no claims. After 5 years of getting ripped off, I decided to switch to another insurance company. I had both, auto and home policies. Save your money, do the same !