Intact Insurance Auto Insurance Reviews

Absolutely horrible experience I'm going through at the moment. I had an accident about 2 months ago where the other driver was at fault and charged. My vehicle was completely totalled. At first, they were quick to help me make my claim, they were on top of everything, and provided me with the information I needed. After that first day; it's impossible to get a hold of ANYONE. I've called at least 5 times a day for the last two months, probably filled up their entire voicemail box, e-mailed them every day, and didn't receive a single response!!! I needed physio, I needed settlement money to get a new vehicle, I needed to know what was going on. Even my insurance broker couldn't and still can't get a hold of them!!!! They couldn't even send me paperwork on time. I got my personal injury paperwork about 3.5 weeks after the accident and had 2 days to get it in before it expired... I emailed them asking if I still had time to submit everything and got no response (needed my employer to sign some papers but he was on vacation so I couldn't get it in)... I did get a rental car for 3 weeks, but the second they offered me a settlement (horrible offer) they took the rental away and I've been left without a vehicle and without money for over a month... I told them I deserved a lot more based on the service they've been provided, and the fact my vehicle was in 10/10 condition before the accident with brand new tires and they said their offer was the best they could do which is complete nonsense. They DON'T CARE, they honestly do not care about their customers. In a perfect world, I would love to sue to get what I deserve in this situation, but I just don't have the time or money right now and just want my settlement money to move on. I'm such an easy-going person and never complain about any negative situation, but this is by far the worst experience I've ever had. DO NOT GO WITH THEM, so many better companies out there; even if you're paying a little extra per month in insurance, do it so you can get better service.

Car insurance is to give you peace of mind knowing that you will be taken care of if the need arises. It was the exact opposite when our vehicle was stolen from our driveway 3 months ago. We have e-mailed, called and provided all the information we could to help with the settlement. In return, we have been ignored and even made to feel like we are the criminal. When they do respond it's only to say they are working and we were told at one point there was a possibility we would not receive any compensation. We've called the support line to see if anyone else could help but was told only the person assigned to the case could deal with us. We were told the caseworker was sick or on vacation but never available. We were so happy when we received a phone call that the vehicle was found in December as part of a huge criminal investigation. The police reports were sent in immediately but again no further action. It's a month later and we are already out thousands of dollars and still no end. We have been making payments for 3 months on a vehicle that we don't have, the rental car coverage has expired so we now are paying out of pocket so we can at least we can get to work. What I would like to know is how it is possible that companies like this are allowed to take advantage of people with no consequences. Something needs to be done about this, every review I've read is similar, this a criminal.

WORST company I've ever had to deal with. The mistakes and excuses given are like nothing I've ever heard before. After a week of waiting for their adjustor which was pointless because the estimate wasn't even accurate. I was told my car was at the body shop and getting fixed and I would get a call when it is ready. 10 days later I get a call thinking my car should be ready, only to learn its a loss, they won't fix it, return the rental in 1 business day. Their adjustor missed stuff because he didn't put the car on a hoist because "the battery was dead". For 10 days I thought my car was being fixed so I took no action to look into other options, I was informed no one contacted me because there was a "clerical error, and my claims representative was sick and in training a few days". Had to argue to have the rental longer as I was blindsided due to their mistakes, extending the rental should have just been offered at the very least! I was offered money for my car that couldn't get me something equivalent as the kms were low and the car was in great condition. So the day I found out this news I left work to get a second opinion on the damage of my car to find out the company towed it an hour away the same day they called me to give me the news but didn't inform me or even mention the car would be moved. The excuse this time was "that was a mistake". Its never-ending difficulties and they do nothing to accommodate, just give excuses and make the client suffer for it.

My truck was stolen, no one ever came to see me like they post will happen within 24 hrs. Had to find my own rental cause they couldn't get me one. Had to fight to get reimbursed for the rental, even though they gave me a rate and everything, that I didn't exceed. It took over a year to finally get my vehicle repaired back to normal. Had to fight tooth and nail with them non-stop. Came to the point where I had to almost get a lawyer. They should have wrote the vehicle off, it was brand new, I didn't even have 100 kms on it yet. But they wanted to give me $17,000.00 - that's less than what I just bought it for. Of course I refused, so they fixed it and paid over $2000.00 for what I bought it for to repair it. Makes you wonder why we have to pay for insurance when they can get away with things like this and yet we have to have it and pay for insurance... Why???

Agreat company until you actually need them. Got hit by a car who ran a stop sign (my part of the road didn't have the stop sign) so 100% not my fault. My car was written off and undriveable yet still took 5 days to get a rental car and the only reason I got it was my dad took over and reamed them out for 1/2 hour. Tried to claim that the driver of the other car never spoke to her insurance yet so they couldn't process anything. We called her and she not only had but also her car was already in the shop and had a rental. Took another week for them to give me the money for my car and wanted to take my car from the yard it was at before they paid for it luckily my dad knew the guy who owned the yard and stopped them from removing it. All very shady stuff not to mention because I got into an accident a week before the insurance renewal date I couldn't cancel like i wanted to because it was in the middle of a claim. So stuck with them for another year or have to pay the expensive cancellation fee.

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

I have an ongoing auto claim with Intact Insurance. Their processes are super slow and I have had the worst experience ever. I am being delayed for more than 2.5 months for my total loss vehicle cheque. They didn't even pay the car rentals and they charged me $2000 on my credit card. I don't recommend anyone the get insurance from this company. They want you to die for the money that you deserve. Upon talking to the higher officers as well you get no response and no time limits. Instead, they suggest you sue the company if you want compensation for the losses you are going through.

Negative rating always. I have also asked a few of my friends to change their insurance company. No one pays to get harassed or get mental depression when you are in a bad situation already cause of the accident.

My car was a total loss and I was not at fault. Took 1 month after car getting quoted for them to give an offer, (after I called wondering what was going on) - they had system glitches. Anyway, they offered me the low side of car value. and I tried to negotiate. Once they give you an offer they cut off your rental car, even though they caused a 2-week delay by not being organized, and I have unlimited rental car coverage as it was not at fault. Customer service was rude. DO NOT USE THIS COMPANY

I had an accident that was not our fault. The vehicle was a total loss. They reduced our vehicles value. Then took away our Rental. Once they give you an offer they can take your rental away. It has now been a fight to get anything from them. Going on 5 weeks and they are not getting back to me. Strongly advise finding another insurer as Intact is not there for you when you need them.

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.