Intact Insurance Auto Insurance Reviews

My daughter’s car was stolen from her driveway. Her husband reported to their Broker, Erion Insurance. Erion reported the claim immediately to Intact. Five days later Intact contacted my daughter. The car was found. Inside the car, a bong was found. The car reeked of marijuana. Intact paid for a loaner vehicle until the vehicle had safety done and was cleaned. My son-in-law picked it up and it still reeked of marijuana. The garage said that they weren’t given enough money to pay for shampoo. Now the car is back at the garage. The Broker has emailed countless times and telephoned the Intact adjuster without any reply. The Broker has tried to give good service but the Insurer has provided terrible service to their Broker and to their Insured.

I am a retired Insurance Broker who represented Intact for more than 20 years. I am extremely disappointed in the service or lack of service that Intact is providing.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I was hit but a person insured under intact and the adjustor worked in the BC office. The person lied multiple times to try to get 50/50 on the claim the adjustor went along with it and she was pushing for 50/50 and tried to get me to take it with multiple calls even from other agents. Finally, about a year later they accepted 100 %. I hope the adjustor trying to get a bonus and accepting lies she sleeps well at night and if it is Intact pushing for less payout or not accepting full responsibility well, they got 2 stars in Alberta so the service and wrongdoing speech for themselves

I had a recent accident where I was rear-ended, they gave me incorrect information and I spent more than a week trying to get my car removed from the place they told me to store it, they lied and said they did not tell me to store my car there. The adjuster gave me a hard time and asked a lot of personal questions that had nothing to do with the accident, I spoke to the Senior Manager and he was rude and obnoxious. I was left without a car for weeks and I could not get to work. I had a mental breakdown and they still had me pay my premiums even though they had not fixed my car. Anyone looking for car insurance please do not go with this company they are tyrants.

Intact is a scammer.
Actually, they are speaking lies and postponing and rejecting everything and playing just with words.
My claim experience was awful.
Even if you had right, they will not give you money.
They are very rude. Just avoid them.

Agent is not reliable, didn’t even bother to understand or analyze of what happened exactly at the time of the accident, nothing happened to my claim, no explanation from the Agent and the Company, bad experience.

Never NEVER use this insurance company! My Mom had a small accident 4 weeks ago in Parry Sound. Yep, 4 weeks of trying to get the adjuster to call back. First, the car was towed to wreckers, then without my Mom's consent was taken to Orillia for some unknown reason. Eventually, it was brought back to a reliable auto body shop here in Parry Sound, who cared more for my Mom than Intact did. The shop called Mom today to tell her the car would be scrapped...Intact's decision. Once again Mom called the insurance company and ONCE again was told the adjustor was not available. They then told her she would call back tomorrow, which we feel is another lie. Short of seeing a lawyer we really don't know what to do at this point. I am sure he could hear my potty mouth in the background and will hear it straight up when I am the advocator that will be calling them tomorrow. Take advantage of my senior Mom....nope not happening!

Please don't use Intact. It's a scam. Employees are rude, unorganized, take a long time to get a response. They only pay what they want. They are too lazy to come out and look at the truck. And tried to put USED parts on a truck that was 3 years old. You are better off without insurance...

My husband was parked in a parking lot with our brand new car and opened the door. Literally "touched," BARELY the car parked next to ours. The woman in that car went to the police and falsely claimed hit and run, that we had done $2000 damage etc. The police investigated and said that her claim was basically opportunistic fraud. Of course, because police were involved, the woman got our insurance information. We objected and explained what happened, submitted photos of our car, did a line -up, offered to pay for the police report, made statements, said that we would take the woman to court for a false claim. Intact informed us that the woman had supposedly had the work done already, determined that we were responsible and placed the claim against our insurance policy.

A drunk driver hit my vehicle along with 2 others parked outside my house. This was on Friday, Dec 11th at 2:45 am. They just delay everything as long as they can and do not actually anything to help. I've been after them for 2 weeks now and finally on Tuesday, Dec 29th I get the estimate for damage done to my vehicle. They keep telling me lies and I've caught them in many of them. I write down everything, Dates/Times/Names. Now they are trying to push everything onto the junkyard my vehicle is sitting at for delays. Meanwhile, they have done nothing and don't respond when they say "we will contact you in 24-48 hours". Was 142 hours before they gave me any info. Then to talk to an adjuster they said he would call me back with their "Guaranteed callback within 4 hours" which again took 22 hours for them to contact me. The WORST company out there. Just look at all the bad reviews. They speak for themselves. Don't go with this company and save yourself the headache later in life.