Intact Insurance Auto Insurance Reviews

I have an accident 06-2017 when my car was parked. I was sent to Intact body shop and got a bad repair on top (09-2019). It is not repaired and my car is destroyed. Now they want to repair without an estimate. But in the end, we will meet in court!

The worst insurance company I have ever had to deal with. Won’t return phone calls, rude when you do get someone. Pretty much there just to ripe you off. I wouldn’t recommend this for anyone.

On June 13 my Toyota van was rear-ended while I was stopped at a red light. My Intact experience began with their representative over valuing my vehicle by sending me ads from out of town dealers showing asking prices when I sent sale prices to him from my local Toyota dealer he refused to budge on the decision to deem it a right off. The body shop that I was sent to had my van for 74 days when they called and said it was finished. Upon inspection I noticed several defects and refused to take it back, a few days later the shop called again, upon the second inspection I noticed there was a small dent in the rear door which had been replaced. I demanded they replace the door with a defect-free one, the insurance company refused with their adjuster actually saying "if we fixed cars the way our customers wanted we couldn't keep the cost down" and "sometimes we use dented parts" also a dent that occurred during the accident was fixed with body filler against my request for a proper repair. The third inspection, bumper skin was not fastened around the wheel wells and underneath and a 1/2" misalignment of the rear door was noticed midway up the driver side rear panel. I believe the body was knocked out of alignment in the collision. The adjuster said they could fix it by replacing one of the rear hinges. The hinge is not damaged. Nobody from Intact wanted to listen to my opinion or hear my complaints. Now they are saying they will just carry on with the repairs and if I am unhappy in the end I will have to get an appraisal from someone else and will have to sue Intact. 1 1/2 years ago the MOT in Ontario charged me tax on a vehicle valued at $18000, so far the Intact has spent $14300 on repairs with more to come, my rental car so far has cost Intact over $6000. Over $20000 spent so far with no regard for customer satisfaction. I don't know how this company is still in business. They hurt me far worse than the guy who hit me.

Save yourself a lot of grief and read these reviews and take them seriously. Avoid Intact Insurance, they are awful! I was in a car accident a month ago, was 100% not at fault and Intact has yet to even appraise my vehicle for damages and is still sitting at the towing company. I haven’t been able to work since the day of the accident and they have yet to pay out a single penny for lost wages like they said they will. The lack of communication is unbelievably terrible and every time I call them I get someone new and told an entirely different story about why it is taking so long to process my claim.

They will happily charge you even if your ICBC insurance laps and your car is in storage

I was in an accident at the end of 2018. I got rear-ended by someone, it was 100% their fault. My policy was set to renew at the end of July and they decided to increase my premium an extra $1,000 because of an accident that was not my fault. On top of that when I was dealing with them during the claim because of the accident the customer service was terrible. It would take SEVERAL attempts and emails to get some sort of return communication. The employees were terribly rude and unhelpful. They tried to make me take the rental car back before the settlement was even made because they kept dragging their feet about returning phone calls. I tried to search for cheaper insurance and everywhere else was more money, which is why I renewed my policy with them. After paying the premium they sent me a 'reissue' demanding an additional $157 on top of the $1,000 increase they have added already. This insurance company is an absolute joke. Would never recommend them to anyone.

Won't return emails or phone calls. Will not pay out when their client admitted full responsibility for totally off my vehicle.

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.

I was with Intact for 5 years, and there was absolutely no phone call from them about an outstanding bill, then issued payment, only for them to auto deduct the payment again, if that pay had been successful, they wouldn't have had an issue I guess, but since that payment was not successful, they cancelled my account. Keeping in mind two attempts to pay the outstanding bill. Then the lady I spoke to was absolutely rude. Then I decided to cancel the policy with them. This was my first outstanding bill in 5 years with them. Now that I'm looking to commit myself to another insurance company, the insurance companies cannot access my Insurance history for whatever reasons known to Intact only. I was forced to request for a Letter of claims experience, only to be told that a mere letter takes 3 weeks to draft (how inefficient is this, I don't care how busy you are, its just a letter). My premiums went up every single year for the 5 years I was with intact, paying over $20,000 in premiums with them and all they could pay me back was make my insurance information inaccessible. I will never recommend this company to anyone, including, my relatives, friends, acquaintances, and anyone...

I recently had an accident where I was rear-ended. I contacted my broker and Intact to go through the procedure to start a claim. I was not at fault but they treated me as such. My broker did not defend me. They never called me, or the collision place to provide an update. When they (adjusters) finally gave me an offer, after confirming my car was a total loss, they provided an offer that was less than the car's worth... They acted like they were doing me a favour with the offer they provided. They will act like they care until you actually need them too.