Intact Insurance Auto Insurance Reviews

This is a very below the table company, I am extremely disappointed in them. Had to insure my truck and quad with a new company and chose Intact what a mistake. I had one speeding ticket a couple of years ago 63 in a 50 km zone. I couldn't remember when exactly the ticket was when talking to the rep over the phone. Here's the scam they quoted me 700 $ for the year and then I paid them for the year. Well after a couple of weeks I got a 416 $ bill from them demanding payment because the speeding ticket was within three years. Look out these guys will increase your premiums for one ticket by 60%. Stay away from these guys do yourself a favour so disappointed, I am stuck with them for the year but then I am getting out of this place.

I had someone hit my and run my vehicle in a parking lot. There was minor damage to the front bumper and driver's side head light. It has been 3 weeks now and this company and the repair shop are dragging their feet with the whole process. They have terrible customer service where no one follows up to update you on the situation and the adjusters are a joke. After the file your claim they won't even answer your calls or messages. Stay clear of Intact. A company with 8.7billion in revenue can't be bothered to do their jobs properly.

I was jerked around by intact for over 1.5 months. I had a vehicle towed after an accident and had the tow company take my vehicle and lock it into a holding compound and refused to release the car b/c Intact refused to pay a $15 environmental fee. I talked to 5 “managers” and they assured me they would release the car that day. This happened 5 times was never handled until I had to threaten to sue and leave there business. They have zero consideration for there customers. Worst insurance company ever. They claim to be the cheapest out there. This I agree. You definitely get what you pay for. Not worth a dime.

Instead of helping me they told me to go elsewhere, didn’t do anything on the claim I had after I phoned/emailed every month. Customer service is absolutely horrific and rude. I’ve been with them for years and they don’t see loyal customers as a value. Do NOT recommend to anyone looking at purchasing any kind of insurance through them.

I hope this message can help as many people as possible know that this company will find any excuse not to ever fix your car and pay the least possible amount. There was a big piece of metal that doesn't fit under the car in the middle of the highway. This piece hit the center of my car and swerved to the right side of the car where I drove over it with both my tires. When I went out, my foglight was broken, the car was scratched from the front center to the right side and all the way to the back. When they went to inspect, they refused to fix the foglight because it looked "Dirty" and refused to fix the scratches because they looked "Dirty" and ended up paying only 106$ to change my tires that were used only 1 winter! They refuse to believe any damages were caused by that incident, basically telling me I'm a liar indirectly. Now I have to pay 450$ extra from my pocket to fix all these problems that were caused by the metal piece in the middle of the highway. They did nothing for me, didn't even compromise and asked me to return my rental car before my car even gets ready or marking the claim as complete. I didn't even get the 106$ yet! Now I have no car, no check from them, spending more on uber, waiting to figure out what will happen to my car after these damages. Don't use their insurance. Overpriced and won't cover you.

The best evaluation should be 0 out of 5. The worst ever Insurance company to my opinion, after the first insurance of 2 years that was a satisfactory amount they increased 27% the insurance amount without any reclamation requested. The discount also of 25% mentioned all days on TV is worthless, you cannot even reach 10% while riding a bicycle not a car. A way to get you and the year later they are more expensive than the other insurances. The broker refused to communicate with Intact and asked me it's my responsibility. Very impolite request.

The one page notice directs you to create an online account with a PIN provided by Intact. After two unsuccessful attempts to log on with their PIN, the form sat until our automatic renewal date, assuming the cost would be similar to last year. I found out thru my credit card account that Intact had raised our rates over 20% ...for no reason... no claims/tickets/late payments/etc...

My son was T-boned at an intersection when he had a green turning arrow that turned yellow on his way through the intersection. The Third Party claimed she had a green light and two vehicles went through the intersection before she entered. Vehicles could have gone through the intersection from my sons side where he had a left turning arrow and the through traffic had a full green to proceed straight, however, on the Third Party side of the intersection all lights were RED!!! The car in front of the Third Party turned onto the ramp before the intersection and did not proceed through the intersection. The Third Party and witness were sitting privately together in the witness vehicle before the RCMP took the witness statement and this was confirmed by Intact. The witness stated that the Third Party had a full green light HOWEVER Intact sent me an email stating the witness stated to Intact "he looked at the traffic light AFTER he heard the accident noise and realized what happened in front of him". My sons statement to the RCMP was he had a green arrow that turned yellow on his way through the intersection, therefore by the time the accident happened and the witness realizing what just happened in front of him and looked at the light after, enough time had passed for the light to turn green on the Third Party side. The witness couldn't confirm the Third Party statement about two vehicles going through the intersection before her. Intact confirming the witness look at the light after the accident and the witness couldn't confirm the Third Party statement about the two vehicles and Intact didn't even ask questions to the Third Party about where the two vehicles were which she was talking about, Intact knowing the car in front of the Third Party turned onto the ramp before the intersection. Even with this evidence and more not explained here, Intact found my son fully responsible for the accident.

As a high school student, and having Intact Insurance as my first insurance company has been the worst experiences by far. I was with them since I was 16 years old, paying $211 a month for my insurance, I am now 18 and all of a sudden they have without telling me or without sending a package in the mail have increased my monthly payment up to $343, in addition to this I have never received a speeding ticket nor have I been in an accident that was my fault. To make things even better I have not reviewed an insurance slip and have been driving without a proper insurance slip for a month now and they have not done anything to send me out a new one. When speaking on the phone to multiple insurance brokers I was told as an insurance company they have the right to increase insurance rates, how does an insurance company without notifying their customer to increase someone’s rate by $132 a month! This works out to be $4116 a year for insurance!! The worst part of it all in order to cancel, I must first cancel and then they give you the amount you must pay to leave.. intact insurance has been the biggest scam.. not sure how they can do this to a high school student who works a part-time job.

After the accident, I was not informed with proper information. After I cancelled the policy, I was still paying auto insurance when I had no vehicle and when I realized and stopped the payment, they slapped me with cancellation for not paying the bill.