Intact Insurance Auto Insurance Reviews

PLEASE BEWARE, USE THEM AT YOUR OWN RISK. A broker recommended intact insurance due to the quote. We decided to go ahead with it. Intact left file pending for a good couple weeks. 4 times I went to Service Ontario to obtain a sticker renewal and I was not able to. The broker contacted Intact several times and they had excuses. Finally, they resolved it due to leaving my file pending. It was until after the first month we noticed an increase. They said oh you cannot get winter tire discount. I said why I have winters for all my vehicles. Then they said you have to have a receipt. So I went and purchased brand new winter tires. Provided them with the receipt and still, it was enough for them to give me the discount. They would not take pictures of cars or anything. Then the second month we noticed an additional increase. I contacted the broker again. The broker contacted them and they came back to say that the monthly increases were because I am supposed to have an app on my phone. I said for what. They want to monitor your driving, how often you brake, where are you going, how fast you drive etc.. I said I never authorized any of that. Even at the beginning of when we got the policy, I said no to that. So their excuse was they increased me because I didn't want the app. my policy, by the way, jumped 150dollars a month more to almost 500 dollars. After several months of all of that, we decided to cancel them and go with another person where we are saving 200 dollars a month. It is illegal for an insurance company to increase your rates without notification.

My father had passed in Dec 2019 I went to my local broker to cancel the policy that was up for renewal in Jan 2020. The cancellation went through with a confirmed letter in plenty of time. However, when Feb rolled around the payments continued to come out. When I went to my broker they informed me that Intac would repay the amount but it would take 2-3 weeks to process. This is both finally hard on my mother and stressful. Yet the insurance company offered little to no consideration to my family

Insurance claim on an 8-month-old vehicle. They are trying to force me to use "preferred shop" so they can use aftermarket and/or used parts. I told them I wanted it repaired at the jeep dealer and they would only approve 1/2 the estimated amount now after several phone calls and emails they still have not replied to me or my broker. I already have a call into my previous insurance company who was only slightly more. God forbid it had been a serious claim.

I had insurance with these thieves for 2 years. Luckily never made any claims, who knows how much pain I would have gone through if I had to claim after reading the reviews here. OK, let me tell my story here: I bought insurance for my 2 cars and home with Intact. WITHIN 3 months they increased my premium $30/month, then in the next 3 months went up another $30/month, YET another $30/month in another 3 months. Within 9 months(that's is after I bought the insurance for a YEAR) they increased my premium $90/month(this is EVEN before it renewed)... Never had any accident/claim before or after I bought insurance from these thieves! I called up and asked them WHY, here is the answer they gave me (laugh if you feel like): IF THE SAME MAKE AND MODEL AS MY VEHICLE gets into an accident, they would increase the premium for ANYONE insured with that same make and model of the vehicle!!! I asked them if I can cancel the insurance... they said I have to pay 2 months premium as PENALTY!... So I decided to stay until it expires.... then when the renewal was coming up I called up and see if they can reduce my premium... Guess what they were going to increase the premium even $100 a month MORE upon the renewal WHICH THEY NEVER EVEN would have told me IF I didn't call them up... then... they PRETENDED like they are concerned and asked all my records (with they already HAVE)... and gave me a renewal quote for $5/month more than I paid previously. Another reason they gave me for the increase in premium is that INFLATION! Can this be believed? WHAT the inflation of the economy is 300% a year!? STAY AWAY from them! Get insurance ELSEWHERE!

My car caught fire I know it's only been 12 days but I'm getting the run around no one has contacted me to even send an adjuster when I call its same story your adjuster will call you back he is on the phone. But never calls I call the claims department and they give me a ridiculous story that they were calling my old house phone which is funny because the company never had a house phone on my file because I have a cell phone. My car caught fire in Ontario and I live in Quebec I've literally been stranded at friends till I get this sorted out because I don't have transportation back and forth when they do decide to come. Like is there anyone I can contact that is above my adjuster like his boss that would help me.

My car was towed by Lyons auto, Mississauga after an accident. They started repairing without getting my permission. Intact didn't help me to get my car out of there. Maybe their people were getting some special benefit from these crooks.

Hi, I have had a claim open for the past 5 years. Which I have been trying to settle for that many years. Intact keeps asking my lawyers for the same info over and over and over and over again to try and delay the process of settlement. They obviously don’t care how much of a life effect it has on the former clients. They just don’t care. They are just trying to get out of paying. Because that last what they do.

I had an accident that was not our fault. The vehicle was a total loss. They reduced our vehicles value. Then took away our Rental. Once they give you an offer they can take your rental away. It has now been a fight to get anything from them. Going on 5 weeks and they are not getting back to me. Strongly advise finding another insurer as Intact is not there for you when you need them.

Bad company. Avoid using them. I'm insured through them, the only thing I changed on my policy is I moved from Leduc to Spruce Grove. They raised my insurance from 2216 a year to over 2700, just cause I moved. I called another insurance company and they quoted me 2100. Once my penalty for cancelling is lower I am gone.

They will recommend a body shop they do business with and do a lousy job. You should stay away, I will not renew my insurance with this company.