Intact Insurance Auto Insurance Reviews

Was in an accident, sent my vehicle to Intact’s preferred shop. This experience has been atrocious! My car sat for a week untouched, my estimate sat for another week untouched. The third week has passed, repairs have not even been started. Have complained to numerous people at Intact, all they do is offer apologies and NEVER return phone calls. You are way better off else where! You will regret it if you ever have to rely on them.

I was with Intact for 5 years, and there was absolutely no phone call from them about an outstanding bill, then issued payment, only for them to auto deduct the payment again, if that pay had been successful, they wouldn't have had an issue I guess, but since that payment was not successful, they cancelled my account. Keeping in mind two attempts to pay the outstanding bill. Then the lady I spoke to was absolutely rude. Then I decided to cancel the policy with them. This was my first outstanding bill in 5 years with them. Now that I'm looking to commit myself to another insurance company, the insurance companies cannot access my Insurance history for whatever reasons known to Intact only. I was forced to request for a Letter of claims experience, only to be told that a mere letter takes 3 weeks to draft (how inefficient is this, I don't care how busy you are, its just a letter). My premiums went up every single year for the 5 years I was with intact, paying over $20,000 in premiums with them and all they could pay me back was make my insurance information inaccessible. I will never recommend this company to anyone, including, my relatives, friends, acquaintances, and anyone...

I recently had an accident where I was rear-ended. I contacted my broker and Intact to go through the procedure to start a claim. I was not at fault but they treated me as such. My broker did not defend me. They never called me, or the collision place to provide an update. When they (adjusters) finally gave me an offer, after confirming my car was a total loss, they provided an offer that was less than the car's worth... They acted like they were doing me a favour with the offer they provided. They will act like they care until you actually need them too.

This is a very below the table company, I am extremely disappointed in them. Had to insure my truck and quad with a new company and chose Intact what a mistake. I had one speeding ticket a couple of years ago 63 in a 50 km zone. I couldn't remember when exactly the ticket was when talking to the rep over the phone. Here's the scam they quoted me 700 $ for the year and then I paid them for the year. Well after a couple of weeks I got a 416 $ bill from them demanding payment because the speeding ticket was within three years. Look out these guys will increase your premiums for one ticket by 60%. Stay away from these guys do yourself a favour so disappointed, I am stuck with them for the year but then I am getting out of this place.

I had someone hit my and run my vehicle in a parking lot. There was minor damage to the front bumper and driver's side head light. It has been 3 weeks now and this company and the repair shop are dragging their feet with the whole process. They have terrible customer service where no one follows up to update you on the situation and the adjusters are a joke. After the file your claim they won't even answer your calls or messages. Stay clear of Intact. A company with 8.7billion in revenue can't be bothered to do their jobs properly.

I was jerked around by intact for over 1.5 months. I had a vehicle towed after an accident and had the tow company take my vehicle and lock it into a holding compound and refused to release the car b/c Intact refused to pay a $15 environmental fee. I talked to 5 “managers” and they assured me they would release the car that day. This happened 5 times was never handled until I had to threaten to sue and leave there business. They have zero consideration for there customers. Worst insurance company ever. They claim to be the cheapest out there. This I agree. You definitely get what you pay for. Not worth a dime.

Instead of helping me they told me to go elsewhere, didn’t do anything on the claim I had after I phoned/emailed every month. Customer service is absolutely horrific and rude. I’ve been with them for years and they don’t see loyal customers as a value. Do NOT recommend to anyone looking at purchasing any kind of insurance through them.

I hope this message can help as many people as possible know that this company will find any excuse not to ever fix your car and pay the least possible amount. There was a big piece of metal that doesn't fit under the car in the middle of the highway. This piece hit the center of my car and swerved to the right side of the car where I drove over it with both my tires. When I went out, my foglight was broken, the car was scratched from the front center to the right side and all the way to the back. When they went to inspect, they refused to fix the foglight because it looked "Dirty" and refused to fix the scratches because they looked "Dirty" and ended up paying only 106$ to change my tires that were used only 1 winter! They refuse to believe any damages were caused by that incident, basically telling me I'm a liar indirectly. Now I have to pay 450$ extra from my pocket to fix all these problems that were caused by the metal piece in the middle of the highway. They did nothing for me, didn't even compromise and asked me to return my rental car before my car even gets ready or marking the claim as complete. I didn't even get the 106$ yet! Now I have no car, no check from them, spending more on uber, waiting to figure out what will happen to my car after these damages. Don't use their insurance. Overpriced and won't cover you.

The best evaluation should be 0 out of 5. The worst ever Insurance company to my opinion, after the first insurance of 2 years that was a satisfactory amount they increased 27% the insurance amount without any reclamation requested. The discount also of 25% mentioned all days on TV is worthless, you cannot even reach 10% while riding a bicycle not a car. A way to get you and the year later they are more expensive than the other insurances. The broker refused to communicate with Intact and asked me it's my responsibility. Very impolite request.

The one page notice directs you to create an online account with a PIN provided by Intact. After two unsuccessful attempts to log on with their PIN, the form sat until our automatic renewal date, assuming the cost would be similar to last year. I found out thru my credit card account that Intact had raised our rates over 20% ...for no reason... no claims/tickets/late payments/etc...