Intact Insurance Auto Insurance Reviews

Adjuster is awful! Not Helpful At All!!!
1, Absolutely None of my calls got answered.
2, Absolutely None of my voice mails got replied. Never call me back.
3, Some Emails are answered (3 out of 5) with A DELAY of 3 DAYS.
4, Did not do anything to investigate my case or contact the other driver's insurance company. Asked me to contact police and get report myself. Reluctant to do anything until I push her several times.
5, Car inspection at dealer is not covered. Police report is not covered.
6, Not patient AT ALL!
7, Never keep me updated. Oh yeah, cuz there are nothing to update. She did absolutely Nothing!

AWFULLLL! STAY AWAY FROM INTACT!

My Truck was stolen 8 weeks ago, after 4 weeks the truck was found. The guy working claims said they would have my truck towed back to the dealership where it was bought to go through the truck. Two weeks after the truck was found i called the dealer to get a update on my truck, The truck was not there. I called my adjuster but there was no answer , so i left a message to get back to me. For the last two weeks no call backs or anything. I finale got a hold of a manager and there reply was that it was hard to get a tow truck, REALLY A MONTH TO GET A TOW TRUCK. This place is the absolute worst company that i have had to deal with. I only gave them one star because i had to, if it was my choice it would be a negative 5 stars.

Been with intact for 18 years never had a claim, was in an accident in August 2015, have not heard from my adjuster it's been a month and a few days, I have decided to call them and all they said you GIVE THE RENTAL CAR BACK tomorrow... I was like what the hell what about my other car or give me answers,,, so they left me hanging with no car or answer...

Intact insurers run a scam where they pretend the police report did not show up on their system . then you find out you have to buy the police report in order to get the claim fully processed . they rush to give you money for a car that is not repairable without giving you a copy of the report , with absolutely no proof that they have even looked at the vehicle.
then they say we will now stop your rental car. terrible experience

I called Monday to report a "not at fault accident". At that time I informed them I was injured and was told " your claim is started and someone from loss and someone from injury will call. 7 times u called through the week....they never recorded I had an injury nor did they try to contact ME at all...vehicle is a write off and I will be injured for 6+ weeks. Intact could give a shit and I had full coverage! DO NOT USE INTACT INSURANCE THEY DO NIT GIVE A CRAP ABOUT YOU!!!!

Intact is the WORST insurance company I have EVER had the displeasure of dealing with. The customer service is horrible, it takes forever to get a reply via email and/or phone. I had bought a new car and switched over to Intact because it was cheaper, I got my monthly statement in the mail soon after I had agreed to switch and it was $60 MORE then they quoted me, and then. Guess what, not even a week later I get another $50 charge added to my statement monthly. I have NEVER even had a ticket, never filed a claim with any company they had ZERO reason to jump my insurance like that with NO notice what-so-ever. (theirs an example of the horrendous customer service) So of course by this point I am fed up, I cancel my insurance police with them and after not being with them for even 2 whole weeks, I get a $150 charge for canceling, AND I had to pay for the whole month. This company is HORRRRRRIBLE. Save yourself the headache and go with someone else.

Worst company ever.

If you call they might assign you to someone on vacation so you need to keep prompting tthem to move forward with your claim. The call center people were great but my adjuster was just rude.

Someone hit me and I can't even afford a down payment for another car.

Absolutely terrible!! Do not go with intact! I called in to cancel my insurance but first asked if I would have to pay and how much would it be.. my broker told me if would be about 150-200$ the next thing you know I get a 1700$ bill in the mail!!! Absolutely disgusting! They treat you "ok" until you no longer need services with them and then they totally dig you into the dirt! Go with state farm!! Do not go with intact!!

I pay insurance every month and expect that when i need my iinsurance company's to assist me they were rude, insensitive and outright told me that although the driver ran a red light we can do nothing about it and you are at fault. The insurance company said that although you were making a left urn and he ran the red light you are determined to be at fault. He said that he did not make that rule up . Worthless. If you want a company who will be not be rude, insensitive and unwilling to assist and advocate for you and conduct a through investigation do not i repeat and plead DO NOT use intact or novex. They provide terrible service.

For many years I insured two antique automobiles with Intact. In 2008 they requested appraisals, which were done. The cars remained in storage without being driven since that time. A few days ago I was looking for the current pink cards/policy and was unable to find them. I phoned their agent, Brokerlink, in Edmonton to request a replacement. I was first advised that the policy had lapsed because I had not paid the invoice. I indicated that I had not received the invoice nor any indication of overdue payment. I was then advised that Intact had cancelled the policy because I had not gotten a new appraisal after 5 years. I was never advised that I had to have another appraisal done after 5 years. In spite of having my address, phone number, and email address neither Intact or Brokerlink saw fit to advise me in advance that my policy would not be renewed, and consequently I was left without insurance. Their behavior was totally and absolutely UNPROFESSIONAL. I am appalled that they would treat a long term customer who never had a claim in this fashion.