Intact Insurance Auto Insurance Reviews

After being paid out $3,000 on my accident Intact without my knowledge registered a $14,000 "encumbrance" against the title of my vehicle , making the $28,000 car worth $6,000 on the open market. It was unsalable to the private buyer and unwanted by dealers as a trade-in. Intact failed to disclose the registration on title and until attempting to trade the vehicle I had no knowledge of their actions. While investigating my concerns it was brought to my attention that Intact Insurance had purchased Broker-link Brokerage in Dundas and for numerous years "neglected" to inform me that they in fact had never ever shopped my insurance needs to other companies for the best prices. For many years Intact and Broker Link overcharged me for auto insurance based on what many other people with my good driving record were paying elsewhere. Intact failed to fully disclose and broke many integrity rules. The Insurance industry Ombudsmen has been notified for investigation. For over 30 years I was a loyal customer only to find out that I was being very poorly treated and represented.

I was ran over in a crosswalk by a guy who uses intact insurance. I also am insured by them. I was hurt really badly, driver admitted hitting me in crosswalk he was charged under motor vehicle act, tried in court and convicted. After accident my wife suggested getting legal counsel as she felt I would get run around.

Lawyer started claim on my behalf. Had conference with adjuster told I would be given section b benefits for medical/ lost wages. Great atleast things would get taken care of. Boy was I wrong. First thing I get sent to a physio company, I was promised by intact they would pay. Here I am in physio with a head full of pain killers been there 12 sessions. Next thing I know I'm being told my physio wasn't being paid I had to cover cost. I couldn't work had a 4 year old at home and only wife's income which was part time as she was in college. I have lawyer call and get told by intact just to pay as the paperwork was being processed. They stated I would be renibursed but I couldn't afford to pay as them nasty little things called bills wait for no man. I had to quit as 175 per season x 12= 2100 dollars. Didn't intact use this against me saying I hadn't done enough to mitigate my injuries? You bet they did

Now I'm promised section b benefits of 80 present of my wages. After weeks of nothing I get told before section b begins I have to use my employment insurance illness benefits and once they lapse I'm covered. I found this weird the government had to pay out for a injury they were liable for. So the Sick benefits run out and still no section b coverage. Eleven months later and bills piling up I get a check Christmas Eve.

Section B payments were 140 per week or 560 per month no where near 80 percent of my wages.(welfare recipients made more per month) Then one month check is on time next it's late. At times it would be two months before I got a check other times it wouldn't come due to adjuster vacation or they forgot. Hard to live and pay bills when you never know if a check it coming.

Wife and I go to renew insurance as we also use intact. Premiums tripled so we inquire. States I have two claims one for a minor accident I aknowledge and another for a claim the same date I was run over. They used my policy to pay me section b even though I was walking across a street when hit. Hell of a time to correct this and is still on my record!

5 years later still no compensation heading to court as I'm not believed even though plenty of documented proof of injury and they never sent me to a dr to despite my claim. Been harassed by there private investigators constant at home and at work. They even stalked my wife's work. Never have I seen such a deplorable company. I laugh at the tv ads. They are not out to help just save money and gouge everyone in process. If you ever have a claim hire a lawyer expect to be harassed neglected and called a liar

They will screw you any way they can and can get away with it. Your truly a David vs Goliath.

After a no fault accident I could not get the correct information from the adjusters. I could never speak to the same person twice & had to continually repeat my story. Terrible experience.

I had a terrible experience, I had 2 cars; First I was paying$420, all of a sudden they raised for $501 next month and then again they raised $550, I have no idea how much they will go up up. It is only few more months, I am not ever every getting the insurance and any from it. Too bad, I would not recommend to anyone because of the terrible experience

This company is a joke, they do not care about their customers. They are the definition of a sneaky insurance company. Never use Intact insurance, you will be completely dissatisfied with them if you ever need to make a claim, or have to interact with the company in any way. They do not want to work with you, they just want your money and will do everything possible(including illegal things) to make sure you are not helped and they make more money. Huge mistake

Got tired of rising rates, and girlfriend and I both went with PC which has much lower rates. Girlfriend went in and signed some cancellation papers at the end of her agreement, I just let mine lapse, I don't sign cancellation papers with Safeway because I start buying milk at IGA. They stole 2 extra payments from her acc. she changed banks and they sent her a bill?? They have tried to steal money from me, but I don't make monthly payments. Do not let them have access to your bank account! Do not deal with them at all. This has got to be some American scam, someone's post said they take extra money as some kind down payment in case you end up owing them money in the future??? It is theft plain and simple, and I don't want to see these shady practices in Canada!

Shiuld be -5 stars...Do not get insurance with them. i was with them for years. they are very good at taking money from your account. even when they shouldnt. and they wont give it back. they keep it as credit for you. if something happens they will not call you back. so forget being treated like a valued customer. it doesnt matter how many messages you leave with them. they drag their feet. they dont keep you informed and they flat out dont care. I WILL NEVER DEAL WITH THEM AGAIN. I suggest you dont as well.

This is my first review Ive ever written, that's how bad my experience is with Intact. I cancelled my second car's policy few months back, yet every month they kept charging me $979 for two vehicles, a Kia and an Audi, the first payment after the cancellation I had made bounced, because I figured it would be around half that stated amount ( I was always left in the dark as well about costs etc.,) So I received an letter after that one payment bounced stating I owed them a thousand something if I wanted to continue, basically the one months bill plus extra costs for the NSF payment. My one car is a new vehicle with financing, so I need the insurance coverage, my idiot broker told me to pay it and once it's paid he would resolve the issue and Id get refunded the difference. Well, I never heard back from either company, 3 weeks later they decided to take another $979 out of my account, then a week later they took $705 out. My payments were always due on the 29th of the month, these payments occurred back to back before that date, messing up my whole finances, it's quite a bit of money! So I flipped out on my broker, who told me that the $705 was for the Kia alone, I cancelled my policy right away before the following month and complained to the ombudsman emailed them called them and emailed them again, I havent heard anything back from anyone and its been over 2 weeks now, As it stands, if they were in fact charging me just over $700 for one car (which I have the same car insured for $330 now with a different company) then that would mean they were charging me $250ish for the 2008 Audi, if thats the case (sounds ridiculous by the way) then they owe me $250 for 3 months, plus my current month, $705, so over $1400, I have a feeling I will never see that money again....

They cancelled my policy after I got in my 1st accident that was not fully my fault. I was with them for over 3 years and never missed a payment. They were very rude and didn't care that the accident was not fully my fault. They don't care about their customers and only want your money. Please avoid them at all cost.

I've been with Intact since I was 19 (so a few years) and everything is good, as long as you pay them their money each month. This past July I was in my first accident, and when I first called to make the claim, the first person I spoke to sounded very nice. Unfortunately I had to end that call and when I called back, a different adjuster answered. I already worked with her on a hail damage and she was very rude. Not only was the adjuster incompetent, I did not receive ANY information about what was happening with my vehicle. TWO MONTHS later, and I received a call from the local adjuster company stating my car was being written off and I should expect a call from my insurance adjuster the next business day. A month and a half later... I received a call from my rental car company stating that as of YESTERDAY my rental car was no longer being paid for by my insurance. I lost it. I called my adjuster every 5 minutes and left 3 voicemails as she wasn't answering, I sent 3 e-mails to her, only to find out she wasn't my adjuster anymore, that it was now handed off to a "total loss adjuster." Once I sent in a complaint I was finally able to speak with her supervisor and within 2 days my claim was FINALLY settled by the end of October. My accident was in July.

Before my accident, I had a "hail-damage" claim as well. That was a mess as well. First off, it didn't take until AFTER my accident was settled before she sent me a settlement claim for the hail. The cheque I was sent BOUNCED, and I had to wait patiently for the new cheque to come. I wasn't able to pay my rent, pay for food or even pay my car payments for my new car! My only saving grace was when I received a cheque from the car dealership I purchased my new vehicle from. My bank wouldn't unfreeze my account in time (I had to go THREE times for them to unfreeze my account, and all they had to do was uncheck a box in their computer). Needless to say my insurance payment didn't go through for the month, and i received a letter stating it would come out the 19th of November. When the 19th came around, my payment didn't come out. I waited for the next business day (Monday) to see if it would come out and it did not. I called my broker (Sharp Insurance, do not use as well) and I was on hold for about 11 minutes before I could speak with anyone. During the conversation I was put on hold for about 5 minutes at a time, 3 times. Turns out the reason my payment didn't go through was because I NEVER called to confirm. It was on the notice they sent me. Myself and my mom both read the notice front to back 3 times trying to find where it said I had to call them. Last January, my payment was a few dollars short, so it didn't go through. Someone phoned me within a few days and spoke to me about my payment and such. When I mentioned that to my broker, he rudely explained that it isn't up to Sharp or Intact to follow up. When I explained I worked for property management, and when people don't pay their rent, it is our job to follow up. When you want your money, you phone. Anyways, I ended up hanging up on the guy after he told me to make an online payment, which I did. Yesterday, I received through registered mail that they were cancelling my policy due to non-payment. This was about 5:30 in the evening and when I phoned my broker (who claims 24 customer service) do you think I was able to get through? No. Now today, I had to take an unpaid day off just to deal with this mess.