Car Insurance Reviews

Intact Insurance Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(412 reviews)
Intact Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Cheap Car Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $500 annually

Get an instant quote

Filter

Most helpfull reviews

Dealing with Intact both personally and professionally

by JayN on Dec 16, 2021
1.3 out of 5 stars

Negatives though, I call them about 4 times a week professionally. A mix of adjusters extensions and calling the on-hold wait line.
The adjusters have never responded to a single email I've sent. So that is in the dozens to a hundred or so just this month. I've had one adjuster call me back from a VMail I left among dozens or hundreds as well.
Sadly the best option is the adjuster's extension, however, their pick-up rate vs. answering machine is approximately 1/12 or so attempts. Whereas the on-hold line takes up so much time it is prohibitive. I am presently on hold, hold began at 1:35 pm and it is now 3:50 pm while I'm writing this. So the holds are usually around 2 hours, and this is the worst yet at well over 2 hours so far and still waiting. The only reason I'm on hold is that I absolutely need to speak with someone and this is day 8 without getting through to anyone, which is unusual, but also awful.
1 star or less forever. I'd easily be giving this a 3 start without any improvements if they simply added a CALL BACK OPTION as many others have. Then it wouldn't be prohibitive to call the hold line since I could continue with my other business. Being unable to use my phone these past 2.5 hours is costing not only time but money in a very obvious way. I'm missing out on business.
I'll be dealing with Intact less in the future business-wise after writing this and realizing the clear abusive nature of our relationship. So now this is affecting their business and not just mine. I'll be dropping my personal policy with them tomorrow as of this writing.
TLDR: They're too big to care about their terrible customer service as well as being in the past on technology available for over a decade. Avoid them.

0 of 0 people found this review helpful. Did you?

YesNo

Not a Canadian service

by Konstantin Fedotchev on Nov 19, 2021
1 out of 5 stars

Our trusted broker submitted our claim. Nobody called from Intact. We have to call just to the hotline. And wait for more than one hour every time we call several times per week for a month now.
Someone put it wrong in our statement. Over one month we are trying to get the car fully repaired. The adjuster never returned phone calls.
Escalated to the manager via voicemail box.
Insurance broker got in touch and they told me about calling us. Nobody called days later. The car is in service, no explanation why missing parts are not approved and they are not paying for a rental car, which is in the policy.
Calling to English speaking line is getting switched to QC and they have to switch it back to Ontario and it is extra time to wait. One person from Intact did confirm this one and only line to call has been terrible for over three months now.
Their web portal is not allowing to log in to review the estimate. It is not recognizing their own policy number. Reported this bug, but nothing happened.

0 of 0 people found this review helpful. Did you?

YesNo

Crooks

by thomas19828 on Nov 9, 2021
1 out of 5 stars

Cancelled my policy on a car that is scrap and they charged me one extra month. So basically was paying insurance on a car that didn't exist anymore. Absolutely crooks. And yes when I paid I was always paying for the month ahead. So when I paid at the beginning of October I was paying for all of October. So to charge me for November is just theft and they should be disgusted as a company. Called and basically gave me the run around transferring me 4 separate times. Avoid this company at all costs. They're crooks.

0 of 0 people found this review helpful. Did you?

YesNo

If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Stolen Car

by Buddyt on Nov 1, 2021
1 out of 5 stars

My daughter’s car was stolen from her driveway. Her husband reported to their Broker, Erion Insurance. Erion reported the claim immediately to Intact. Five days later Intact contacted my daughter. The car was found. Inside the car, a bong was found. The car reeked of marijuana. Intact paid for a loaner vehicle until the vehicle had safety done and was cleaned. My son-in-law picked it up and it still reeked of marijuana. The garage said that they weren’t given enough money to pay for shampoo. Now the car is back at the garage. The Broker has emailed countless times and telephoned the Intact adjuster without any reply. The Broker has tried to give good service but the Insurer has provided terrible service to their Broker and to their Insured.

I am a retired Insurance Broker who represented Intact for more than 20 years. I am extremely disappointed in the service or lack of service that Intact is providing.

0 of 0 people found this review helpful. Did you?

YesNo

Been with Intact for decades...

by Super stressed and disappointed on Oct 7, 2021
1.3 out of 5 stars

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

0 of 0 people found this review helpful. Did you?

YesNo

With Intact for DECADES!!

by F. Ellwood on Sep 22, 2021
5 out of 5 stars

I've been with Intact for decades and the reason I stay is because of EXCELLENCE when it comes to coverage, competitive prices and Intact have never given me any reason to look elsewhere and I have vehicles that I park all winter plus my year-round cars plus I had claims that never affected my monthly rate! So ya I'm happy! Looking forward to another decade!

0 of 1 people found this review helpful. Did you?

YesNo
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Terrible customer service

by Jay L on Sep 13, 2021
1 out of 5 stars

Several hours on the phone trying to figure out why they charged me another month after cancelling. Both Intact and their brokerage partner told me they do not know and I would have to contact the other group. Would never recommend to anyone.

0 of 0 people found this review helpful. Did you?

YesNo

Collision Repair

by Jenn_17 on Sep 9, 2021
1 out of 5 stars

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

0 of 0 people found this review helpful. Did you?

YesNo

Quote for Commercial

by Tom on Aug 21, 2021
1 out of 5 stars

I'm a private courier of 10 years in the Toronto area looking for a quote from Intact.
I am fully aware of the costs and qualifications for the insurance that I need to work so I went through the online vetting process, waited on hold for 20mins to be told I don't qualify because I deliver time-sensitive packages! Isn't that our job description??!
'that is due by 5:00 pm today!' That shouldn't influence how I drive!
This is wrong, discriminatory and misleading!

0 of 0 people found this review helpful. Did you?

YesNo

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Horrible Customer Service

by Blair Snow on Aug 9, 2021
1 out of 5 stars

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.

0 of 0 people found this review helpful. Did you?

YesNo