The worst company
by Leidy Mercedes on Apr 1, 2024
1 out of 5 stars
Car Insurance Reviews
Intact Insurance Auto Insurance Reviews
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(402 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (19)
Agent/rep availability (11)
Agent/rep callbacks (5)
Agent/rep knowledge (6)
Agent/rep language skills (1)
App to track driving (7)
Billing/payments (113)
Broker experience (4)
Cancellation experience (48)
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Claim - adjuster (22)
Claim - denial (3)
Claim - injuries (6)
Claim - not-at-fault (15)
Claim - rental car (37)
Claim - repair shop (52)
Claim - theft (4)
Claim - total loss (6)
Claim - towing (2)
Claim - windshield/glass (2)
Claim payout amount (13)
Claim processing time (41)
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COVID Handling (1)
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Late payment fee / NSF (1)
Legal actions (2)
Mobile app experience (1)
New purchase experience (3)
On-hold times/transfers (2)
Online quoting (2)
Phone wait times (12)
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Policy clarity (2)
Policy coverage (75)
Rates after claim (2)
Rates at renewal (9)
Rates competitiveness (13)
Rates for bad drivers (5)
Rates for good drivers (16)
Rates for long-term clients (3)
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Rates for young drivers (3)
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Refund (1)
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This app penalizes for hands free and Bluetooth use.
As a person with hearing aids constantly connected I am being punished.
I have 400 km with this and 1 hard stop (slide on ice and sudden catch)
My score is 59.. don't qualify for discount below 60
I just had minor scratch on my from bumper left which happened after contact a cycle rack on a parked car. So i thought i will check with my intact and they said i have to pay $500 from my pocket and the rest, they will take care of...
I dont know how they replaced the front bumper but the bill was more than $2000!!! For what? I was asked to pay $500 which i did but i think its a scam they are running to fool people... I could have replaced the bumper myself for less than $400... but intact made a bill of more than $2000 from which i had to pay $500...this is unacceptable and unethical. I AM LOOKING for other car insurance companies who may not fool me..
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I talked to a represantative and she was very knowledgeable and patient during the whole process. Although, Intact's price could've been better but it was still lesser than what my current car insurance company was offering.
After having a collision on the highway with over $15000 in damage to my vehicle it was considered a total write off. And my experience with my Insurance Company Intact was excellent. The staff was very helpful in every respect. I recommend this company. And I will definitely stay with them.
I was rear-ended. 100% the other guy's fault.
Intact customer for about 20 years.
I wanted to use a collision shop that I had used before and I was comfortable with. (And it is my legal right to use the shop of my choice)
Intact refused to deal with them at all.
They used an estimate from their own preferred shop that (apparently) wasn't planning on fixing everything, or fixing it properly.
In the end, Intact paid half of costs and I am out of pocket $4400.
Will never buy Intact insurance again.
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For those of you with comprehensive coverage, please be advised of the following position taken by Intact with respect to motor vehicle damage caused by tainted fuel. According to Intact, such damage is not covered because of the exclusion in the policy that says that it will not pay claims "arising from contamination of property carried in the automobile". While this seems ridiculous to me, Intact has so far refused to budge.
You should check with your broker or Intact itself to confirm that this is Intact's position with respect to your particular policy. You should do this now, before something happens. In my case, the repair costs were over $20,000. The service station that sold the diesel refused to indicate whether there were other reports of damage caused by tainted fuel.
It would be very useful to know the position of the other insurers on this issue.
Horrible customer service, Horrible claim adjustor, trying to rip you off. Don't want to pay
The agents provide excellent service. However the my Drive app is a huge disappointment. My driving is being recorded but I am unable to access the information and there is no timeline for when the issue will be resolved.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
Votre application automobile ne fonction pas, J'ai appelé au support technique, monsieur est très mauvais personne. Il ne veut pas faire support technique, il veut refuser le support technique. Très mauvais support.
They tell you that they are going to collect the payment on a date and they collect it before and then they penalize you for not paying. Customer service is not responding. Please stay away from this company.