Aviva Auto Insurance Reviews

I've never seen an insurance company work like this. I got a quick quote online, price was good, so I called. Waited 15 minutes, got through to a CSR, she was very kind, I spent the better part of 2 hours answering questions (house + 3 cars), she confirmed pricing asked that I send info by e-mail, so far so good.
I don't hear back for 1 week, so I email back asking for confirmation of contract. I get an email reply asking for me to call them.
Again, wait 20+ minutes for someone to pick up. Now I'm speaking to a different CSR AND SHE MAKES ME GO OVER EVERYTHING I HAD DONE ALREADY WITH CSR 1. As I write this my phone is showing 1:51:58 INSANE!!!

Aviva car insurance is the absolute worst. I have had such a terrible experience with them. Their customer service is the worst I've ever experienced. No one is ever available to answer your questions, you get put on hold and moved from person to person. From their brokers to those handling claims, it's an all-around discouraging experience.

Terrible experience. I called the first time (2 weeks ago) and was told the other guy's insurance was the only one I needed to contact since his insurance was going to pay for my damages... Now they tell me that I need to go through my insurance and they will contact his insurance... Called again and the customer service is brutal... It took 2 hours being on hold and then the call drops and get no callback. Every number they give me to call back makes me go through the options and put on hold for a minimum of 20 minutes every time. My car was damaged and the other person's insurance company was going to cover it. I don't know why it is so difficult to get this taken care of. I had my policy number, the other guy's policy number, a quote for a new glass... everything. All information was available and nothing is being taken care of. Why am I paying when I have to do all the work?