Aviva Auto Insurance Reviews

Poor response time to insrance claim. Poor communication from agent, limited support in a difficult time. Searching elsewhere after years of payments. Disappointing experience overall.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

Terrible experience. I called the first time (2 weeks ago) and was told the other guy's insurance was the only one I needed to contact since his insurance was going to pay for my damages... Now they tell me that I need to go through my insurance and they will contact his insurance... Called again and the customer service is brutal... It took 2 hours being on hold and then the call drops and get no callback. Every number they give me to call back makes me go through the options and put on hold for a minimum of 20 minutes every time. My car was damaged and the other person's insurance company was going to cover it. I don't know why it is so difficult to get this taken care of. I had my policy number, the other guy's policy number, a quote for a new glass... everything. All information was available and nothing is being taken care of. Why am I paying when I have to do all the work?

My husband was in an accident with an illegally parked vehicle with no markings and it totalled our vehicle and my husband is the superman so he crawled away and Aviva said he was at fault under the FDR sec170.1 but I did more research and found sec170.2 and he is not at fault but they wouldn’t budge so took it to the ombudsman and he pretty much said prove it... So we got the officer to write something and he did kinda (joke) that wasn’t good enough so we posted online and a witness came forward and that wasn’t good enough then we found out there is a second page to the accident report that shows the t/p over the white line parked and that still wasn’t good enough. I wish I could find a lawyer to make an example out of Aviva, RBC and the OPP!!! I would give them all the money they got and only take enough to buy another vehicle that’s how much I hate them! If my son and I were in the vehicle we would be dead! Ongoing since December 17-2019 and they are the most expensive! I would not recommend ever!