Aviva first claim
by Scott B on Apr 4, 2024
4.7 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(473 reviews)
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Accident Forgiveness (2)
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Agent/rep knowledge (19)
Agent/rep language skills (1)
Billing/payments (127)
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Cancellation experience (86)
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Claim - adjuster (25)
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Claim - rental car (31)
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Rates for bad drivers (2)
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I have been disgusted by Aviva, there staff are ignorant and abusive and the simply fail to respond to claims in a reasonable time frame.
I had a vehcile accident on the 6th of October 2023, I filed a claim on the 20th of October 2023... it is now almost 6 months later on the 28th of March 2024 and the ignorant and incompentant staff will simple not respond to a request for an update.
I have send over 20 emails on an almost weekly basis and every single email is ignored.
These people are horrible, ignorant, rude and simply people who go about their lives punishing others and blaming others for their own unhappiness.
DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS.
Horrible appraiser! First they offer $3,000 on an $18,000 car.
Then take 4 weeks to say it can't be repaired as subframe isn't available in North America. So will give me $3,600 to source a frame overseas and arrange repairs myself.
Yeah, $3,600 isnt even close to enough. And a wrecking yard subframe? That sounds safe.
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The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?
I've been waiting on hold for over an hour with the customer service department for my auto insurance. Is this wait time normal? It's concerning because it raises questions about the company's dedication to serving its customers.
I've noticed that Aviva has received very poor reviews. Does the company take these reviews seriously? Will they take steps to address the issues raised by valued customers?
I appreciate your assistance in addressing these concerns.
Have experienced good service from agent in adding my son as new driver. He is very knowledgeable and he answered all my questions. The Agent should handle the customer like him.
Double thumps up.
Happy and satisfied customer.
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This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.
If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.
Aviva is a horrible company to deal with. Extremely slow at settling claims, unfair and unethical appraisal values. What an awful company to have to deal with.
NEVER AGAIN
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I was with them for over 16 years with no issue and was short $50 on a almost fully paid premium and they cancelled my insurance.
Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.