Very Slow Telephone
by Reg in Burlington.... on Apr 16, 2021
1 out of 5 stars
It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.
They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!
Poor customer service so I am changing insurers!
My Albertan Car Insurance renewal premium increased by 9% for 2020-2021 - this when I had no claims in 2019 (minor one in 2018), plus I recently retired (so no driving to work), plus my wife (retired nurse) and I are now on a fixed pensionable income), plus I changed from high risk, downtown condo address with monthly break-ins to a garaged, suburban residential address - and all this when Alberta has suffered severe economic downturn due to collapse in oil price, plus COVID/pandemic economic hardship and massive job losses across Canada... So despite this, my car insurance premium INCREASED by 9%. I phoned to query and wasn't given a satisfactory explanation or justification. I will definitely move insurance companies. Price gouging for seniors nor appreciated.
I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.
A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage.
I was not impressed with this company at all, every time I would ask them something they would have an excuse and not give a straight answer. Also, they are money grabbers! I got an accident last year with one vehicle and female driver just under 25 and for no reason at all my premium went up to 400 dollars which is insane I have had other companies offer way lower, even with the COVID discount they didn’t offer it to me I had to ask and still waiting didn’t get even though told them I’m not working. Not a company I would recommend at all.
Very positive experience renewing my car insurance. Dealt with the agent out of the Edmonton office. She was very enthusiastic, positive and professional. Looked for discounts to lower my insurance.
I called to cancel insurance on two cars during these times of not working during the virus. It was not a problem and they further reduced the other vehicle because it now is only used for store runs. (Low mileage) Very helpful and easy. Saved me money which is what I need in these times of not working.
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I called to add a vehicle to my present insurance company. It seems they don't want to deal with customers except through the internet. Tough to do if you don't have access to the internet.
After a long wait, I spoke to an agent who did not speak clearly and who did not really seem to know very much about adding a vehicle to my present insurance.
After 48 minutes I lost contact. I am going to be looking for another insurer...