Belairdirect Auto Insurance Reviews

Stay away! They have the worst cost per service ever I have experienced!

Thought this company was 1st class, my premium was in review in underwriting, had to call 4 times for an update. My premium was increased for no reason, good driving record. Needless to say, looking elsewhere. 2 thumbs down.

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

When I called them to get a quote I was on hold for no more than 1 minute. Now that I'm a customer, I'm lucky if I get through to them within 1 hour.
Terrible attitude when you do get through to someone from customer service, just one of the worst customer service experiences I've had from any company ever.
Not to mention my car insurance for the year with 5 years of driving experience is SIX THOUSAND DOLLARS.

I recently engaged with Belairdirect for an online insurance quote, initially enticed by their attractive rates. However, upon closer examination and interaction with their customer service, my experience took a disappointing turn.

After receiving what seemed like a reasonable estimate online, I proceeded to provide my bank account details, expecting a smooth transition. However, upon contact with a customer care representative, I was informed of an additional requirement regarding training from a certified driving institute, a condition not clearly outlined on their website.

This discrepancy between the online quote and subsequent communication with the customer service team has left me dissatisfied with Belairdirect's service. The disparity in the provided information and the subsequent increase in the quote, coupled with what appears to be a false reason, raises concerns regarding transparency and integrity within their operations.

As a potential customer seeking reliable insurance services, I expected a clearer and more consistent communication process from Belairdirect. Regrettably, this experience has led me to question the reliability and trustworthiness of their services.

In conclusion, while Belairdirect may offer initially attractive quotes online, the lack of transparency and inconsistency in their communication ultimately overshadow the positive aspects, leaving me hesitant to further engage with their services.

Rates went up immediately upon renewal. While I love their commercials, they only seem interested in gaining new clients and not retaining old ones. Because rent and groceries are insane - every penny helps these days so I'm not just going to pay an extra $400 a year just "because rates went up" I had no tickets or claims. They would be a great company if they cared about existing customers.

I was in an accident and they said I would go to a zero star rating and the toral cost to insure would be $285. Then when I went to cancel they told me I would be at a 5 star rating and I have built in accedent forgiveness. They told me the cost of my new car would be about $170. Now that the year is up they said they would charge me $285 to insure my car and that was a 5 star rating. Clearly they are charging a zero star rating price. When I check other car insurance quotes. Someone with a 5 star rating would pay about $158.

Stay away from this company!
Always giving high rate than the average market!

I have been with this company for several years and within that several years, I’ve had several problems.
Somehow they don’t save my credit card information so I would receive letters saying that my insurance was going to be cancelled. Recently I called them with my banking information to take the payments directly. The first time I called they told me I wasn’t able to do it that day because their computers weren’t working, the second time, all set up all good, then a month later I noticed the payment never came out so I call again. This time the person on the phone tells me yes everything is fine the payment will come out, surprise surprise I got a letter this month saying no payments insurance is going to be cancelled. I can’t say enough negative things about this company and I would not recommend them to anybody. Rates are also very high

From my personal experience never trust this company BELAIRDIRECT, I had been their customer for 21 years I just cancelled my policy with them. I found a way cheaper insurance. BLAIRDIRECT was charging me $136 a month for basic coverage, now I pay $72 a month with better coverage to my new insurance provider. Please, shop around and you will find a better insurance provider and way cheaper!