Belairdirect Auto Insurance Reviews

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Was with them for awhile. Got in an accident. My claims person was impossible to get a hold of to begin with. Took weeks to finally learn it was in a shop. Then it was returned with ONLY cosmetic work done. There was damage that was not cosmetic. Still battling with them on it. Never again

After getting hit by a car, that didn't stay for the accident. They jerked me around so much, asked the same questions 4 times. Had me move my car to the shop on multiple occasions because "they didn't have a chance to inspect it the first time". Wouldn't recommend them, if they were the last insurance company around.

I filled out the online form to buy car insurance today
and when I finished gave me a quote quickly. When I called to confirm and buy a telephone operator could hardly speak English and I am fluently bilingual.
She said she had to ask the same questions again and the date she had told me for a claim I reported more than 4 years ago was somehow wrong according to her but it wasn't on the form I filled out an hour earlier so she said based on changing the date of that claim my premium would increase by $47 per month WHAT A JOKE AND POOREST CUSTOMER SERVICE I EVER HAD

Here is my story: I was planning to move to a NEW place in 15 days after buying a car. Before signing their insurance, the quote they gave me on my NEW address was $230. Whereas another insurer said $250 for my new address - that's why I chose Belair.
But when I signed the contract and after 15 days asked them to change my address to the NEW one - they charged $309 instead. Almost $1000 annual difference. Then I had to pay an almost $300 cancellation fee to transfer to another insurer.
Please don't be fooled by them - they are trash!

They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!

Poor customer service so I am changing insurers!

At the time of getting insurance their agents tell you to use application and get 10% off your premium but they never tell you that if you forgot to open app while driving that discount will be taken of forever and the agent over the phone got so much attitude from no where like if you can not help your customers then at least don’t try to say that we can not change the policy but you can change insurance,
Remember guys they never tell you that they will taken off 10% for the rest of the year if you miss opening application while driving and i told them that i drive company van everyday and with covid going on i don't go out much on weekends and even with that like who remember to turn the freaking app while driving and this small reason is good enough for this scammers to take your 10% off right away.
Total crappy reason for this scammers