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Belairdirect Auto Insurance Reviews

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(499 reviews)
Belairdirect
1.8 out of 5 stars:
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Terrible Customer service experience.

by Robby on May 13, 2023
1 out of 5 stars

I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.

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Roadside assistance seems affordable but is a lie.

by Painfully left aside on Feb 6, 2023
3 out of 5 stars

THIS IS FALSE ADVERTISING!
THEIR ROADSIDE ASSISTANCE ADVERTISING IS UNTRUE.
It took from Noon until 9:51 p.m. for them to even acknowledge and accept the request for roadside assistance. In that time another company showed up within ten minutes and towed the vehicle within another eleven minutes. In this weather, leaving someone stranded in a precarious situation is not an acceptable practice. Belair Direct is an insurance company that could have easily dipped into a larger pool of accepted roadside care trucks for just a small increase in outlay $$. They chose not to. Unacceptable.

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The worst car insurance company

by crosstrek 2021 on Dec 15, 2022
1 out of 5 stars

The worst car insurance company, the worst adjuster! She never answers emails and calls. Each customer representative gives different information...

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Worst insurance company ever

by Ernest Gearing on Dec 15, 2022
1 out of 5 stars

Belair insurance is terrible. I have been a loyal customer for 10+ years. My vehicle just got wrecked three and a half weeks ago by someone blowing a stop sign. They have been rude, uncaring, and unhelpful throughout this whole process. My adjuster did not even call me after the accident, they did not want to give me a rental and left me stranded for a ride a week and a half before I had to call them and fight to get one. They then sent me a lowball offer on my vehicle and tried to get me out of that rental within two days. My adjuster then did not tell me there was a delay in my settlement dispute for a week which led to me having to call them and demand to speak to my adjuster and a manager. I had previously sent all the receipts of the work done to the vehicle to them like they asked which equaled out to four thousand dollars. The adjuster called me and was super unhelpful as they have been unprofessional and unresponsive the whole time. The manager was great and really seemed eager to help get the claim moving to offer fair solutions like giving me back the rental they demanded back after offering me the settlement offer. They then sent me another lowball offer trying to shortchange me three thousand dollars only offering a thousand more for the four thousand dollars worth of work I had just put into the vehicle. The manager tried to call me during the day but I missed the call because I was in a dead zone and they expect you to just be okay with spending hours on the phone at work while your boss is wondering what you are doing. I called later that day asking to speak to the manager again and got told they would call me again in twenty-four hours further disrupting my work because they clearly do not care. I am supposed to get a call from the manager tomorrow and hope to get a fair resolution but I am not banking on it with how I have been treated this whole time. Definitely will be switching insurance companies as they have made me feel like a criminal.

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Terrible CSR experience

by Mirmidona Achillis on Dec 13, 2022
1 out of 5 stars

Called this insurance company to have another family member added to the original insurance.

Asked for a quote, and after being put on hold several times and the call moving from a quote to an escalation call, that lasted over 45 minutes of my time, I was told, that a manager will call or email me back at a later time.

More time is taken from my normal day with no satisfactory results to show, just more aggravation to be continued for me.

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Canada’s Worst Auto Insurance Company

by Hem on Dec 13, 2022
1 out of 5 stars

I've had auto insurance since 2015. Almost every auto insurer in Canada has contacted me. Unfortunately, I have contacted Belairdirect this year for renewal. I wasted my time thinking Belairdirect was cheap. Belairdirect appears to have no regard for its customers. I believe that these strategies are employed with clients who fail to conduct adequate research and follow-up. I've only had stress since working with them for the reasons listed below.

1. The auto premium was raised by $330 (18.21%): When I spoke with Certified Insurance Agent, I forgot to mention that I had a one-month auto insurance gap; later, they discovered it and raised the premium by $330 (18.21%) from the finalized premium amount with Certified Insurance Agent, which is unjustifiable.

2. Policy coverage and premium details were NOT provided in writing via email: Belair is aware that oral testimony about policy coverage and premiums is inadmissible. As a result, Belair dislikes providing detailed policy coverage and premium information by email in written format, as other insurance agents and brokers do, so that customers have written proof for future reference.

3. Different Premium Amount: After receiving an online auto quote, I spoke with three different Certified Insurance Agents. However, they provided me with a different premium for the same coverages and deductions. I believe that regardless of the number of certified insurance agents involved in the quote, the premium amount for the same coverage and deductions should be the same.

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An absolute rip-off, scam company

by Robert Jones on Oct 18, 2022
1 out of 5 stars

1.7 stars out of 5 stars the same as hundreds of others. Even 1 star is too much. I made a claim on July 29 for a not-at-fault accident. After the initial report, I heard nothing from my adjuster. He said he would call back on August 2, but didn't. I emailed him on Aug 9, and he called me for the first time on Aug 10, 12 days after the collision. He made me a lowball offer on my car, which I refused. I called Belair Direct on Aug 17, 19 days after the accident. The customer service hung up on me. How dare I expect Belair to pay a claim after paying them for 10 years? Evidently, all those payments were for a piece of paper that gave the illusion that I was insured when really, I have no coverage. If you think you are insured by Belair, do yourself a favor and call a lawyer. You will need it dealing with these thieves. 70 days have passed since my NOT AT FAULT ACCIDENT, and to date, the only thing this company has given me is $45 for the ambulance. I have sent the adjuster 24 emails but nothing happens. The adjuster does not answer my calls or emails. Unbelievably bad service.
Their final offer for my car was about $3,000 short of what I thought it should be. The adjuster told me to get an independent appraisal done which I did. That showed the value of my car to be $3,000 to $5,000 more than their offer. They raised their offer by $1,000. They said they don't count independent appraisals because the appraiser always favors the client. They seem to have an answer to everything except the question of when will I get a settlement for my car. Being with Belair Direct feels like I've been caught in a scam!

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You think you have coverage but you don't

by Robert Jones on Oct 13, 2022
1 out of 5 stars

I had a not-at-fault collision on July 29 involving my car and utility trailer. Despite assurances from the claims reporting office that the claim would be settled within a week, I found that Belairdirect is in no hurry to settle a claim. 70 days post-collision, I had received only $45 for ambulance reimbursement. 77 days post-collision, I receive $3100 for my trailer which cost me $5500 for an identical one. What kind of appraisal is this? After 77 days, the storage yard is making more money from storage than I'll get for my trailer. As for my car, they offered me about $5000 less than I thought it was worth. The adjuster told me to get an independent appraisal, which I did. The appraisal showed the value of my car to be $5000 more than Bellair's original offer. After 77 days, their best and final offer is still $2,000 lower than the lowest range of the independent appraisal. I have entered into their progressive complaint procedure, which has done nothing. The only thing this company does efficiently is collect its premiums. Belair is great at making you feel good until you make a claim, only then you'll realize that you are screwed.

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10 years plus and no help

by Rundle1 on Sep 29, 2022
1 out of 5 stars

I've been a loyal customer for over ten years, paying way more for a policy for years considering I work from home. 10 years and not one missed payment. Had a mishap in September which is 100% my fault however they will not extend the overdue payment for 10 days. Customer service basically said yep... it's the policy... if it is not paid on the repay day your insurance is subject to be cancelled. Nice to see how they treat longtime loyal customers. I have not shopped for auto insurance for over ten years... It is eye-opening the quotes I've been provided! Time to move on, thank you, Belair, I had no idea before this mishap how much money I'd be saving leaving!

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Belair is a joke

by Jojo on Sep 26, 2022
1 out of 5 stars

Cancelled my insurance with no warning. I called in as my payment came back (bank's fault) and the guy said he'll get back to me no call no email just happened to look on my app it said cancelled. I will never tell anyone to use these guys what a joke I was a 10+ client with no accidents.

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