Belairdirect Auto Insurance Reviews

Cancelled insurance because their app was not working and i could not get my documents ever they said they mailed it to me but i never got it and they refused to provide me info on how much i got discounted for the driving school i went to i had to cancel midterm and they asked me to pay 520 dollars to cancel and i said no and they threatened to send me to debt collectors after tons of arguments i got the cancel price down to 300 and left my insurance history is not ruined but screw these scammers.

The quote they give you online is not even close to the actual amount. You need to call them and go through the whole process again and my quote was almost $100 more per month with little to no changes in my information. They also don't let you view the quote you got online ever again even when you ask for it.

Please don't waste your time with these people like I did. The overall review rating on this page says it all!

Belair retroactively altered my insurance policy, increasing fees and adding conditions, even though there were no changes to the house they've insured for years.

The costumer service seems completely lost in their own system. The system always seems down and not working. Don't trust the quotes offered online, when its time to confirm it, it will go up at least 30%. Very bad experience on my end.

I would never recommend belairdirect to anyone looking for insurance. I wanted to cancel my auto renewal which went from $1400 to $2400 a year. But 12:01 on the renewal date was early this morning so they want to charge me $256.00 to cancel a policy I did not renew. Hard to believe that an insurance company we have had for years, no moving violations and no accidents could actually almost double our insurance renewal and then without our consent [or payment] renew it and then have the audacity to change us for a cancellation roughly 12 hours after the effective date. We will be changing our home insurance a week before our due date to ensure we have nothing more to do with them.

YOU WILL BE INFLUENCED BY THEIR SALES REPRESENTATIVES TO REGISTER WITH THEIR SERVICES as they might be a little bit more competitive prices than other auto insurances. This is what has happened to me. I regret it big times for not viewing the reviews here. I offer pre-authorized payments 6 weeks prior to the end of my auto insurance. I contact the customer representatives 3 times and I declared to them that I do not wish to renew my auto insurance. They ignored me and they kept withdrawing their monthly payment from my bank account. So the last month, I contact my bank and put a STOP payment. Belairdirect has charged me $40 banking fees plus taxes. Now I am escalating this issue to the consumer alert at CTV NEWS. It is probably the worst auto insurance in the country! All they care about is obtaining your money.

No communication with the client and liars about when it will be finished. Won't even tell me where the car is. I am so discouraged about the whole process.

My husband's car was vandalized in the parking lot almost 3 weeks ago we have no car and they told us that their appraiser team was a week behind then told us on Thursday, June 29 or Friday, June 30 that an appraiser will be going to our shop on Tuesday, July 4th but now spoke to my husband today and told him that an appraiser was just signed to us. If you’re looking for an insurance company do not come to this one!

I tried to follow up on my application or the policy but it took me how many weeks to get an update. They don’t care about the application and they let their customer hang. Very poor service and communication

I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.