Do not use this company!!!
by NB on Apr 30, 2024
1 out of 5 stars
Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..
Called them to waive my NSF fee. It's my first time and they didn't give consideration. Will move to a different car insurance after my contract here. Very disappointing!!!
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Called Belairdirect and was able to speak to an agent IN MINUTES. Who walked me through getting a quote for the insurance. He was kind, funny, and seemed like a generally good guy.
For a mere $340 I can get FULL COVERAGE FOR DAMAGE I DO OR DONE TO ME UP TO $1,000,000!! I could ram my car into a lambo and still have money left over. And for ONLY $10 EXTRA, they will give you a RENTAL CAR if yours gets totaled until it can be fixed, AND offer 4 uses of roadside assistance per year.
BELAIRDIRECT IS THE GOAT!!!!
Have both home and auto for two cars. I made two home claims as a result of a Windstorm one year, then a fish tank water damage the next year. The claims process was very good, fast, and handled perfectly. However, afterwards, they would not renew my home insurance because of having two claims, then my vehicle insurance went WAY up. They could not reduce the cost of the auto, so I got car insurance significantly cheaper elsewhere. The problem was, I could not get the auto renewal to not happen because I could not get through to an agent on the phone - been on hold for well over an hour, numerous times, trying and get it cancelled. And you cannot do it online, it tells you to call. I'm still trying to get through on the phone and get it cancelled. Ridiculously long wait times on the phone to speak with anyone, and they have no call back feature set up..
Got rear ended, accident not at fault!
Miscommunication between adjuster and insurance! Insurance “belairditect” then threatening me that I will pay for the rental fee if I can’t provide proof with invoice date!
The adjuster ordered the wrong parts, the adjuster did not communicate with the insurance rep. My bumper was not even on the car yet and they wanted me to return the loaner! Talk about customer service !!!
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !
Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE
When I called them to get a quote I was on hold for no more than 1 minute. Now that I'm a customer, I'm lucky if I get through to them within 1 hour.
Terrible attitude when you do get through to someone from customer service, just one of the worst customer service experiences I've had from any company ever.
Not to mention my car insurance for the year with 5 years of driving experience is SIX THOUSAND DOLLARS.
I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.
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The worst company I have ever dealt with. Never get insurance here! They tried taking a double payment, when my policy started on a new billing cycle they still took money from my account for the previous month that I did not have insurance for. Try calling and speaking to an agent to change my payment date, and they advised it would be a double payment as it is a month-to-month contract. Call back to cancel as I found better insurance for over 1200.00 cheaper per year, and now it’s a year's contract, even though I spent over 45 minutes the day before with the agent telling me several times it’s a month by month contract. Was advised that I would have to pay 175.00 to cancel, advised I wouldn’t pay that they put me on hold to speak to their manager who refused to waive the fee when I asked to speak with him about his decision I was told oh he doesn’t talk to the consumer. This company is not worried about the consumer, just about the money. Such a lack in customer service and empathy. Advised them to listen to the taped conversation before he decided not to waive the cancellation fee, and was advised that’s not his job? So now have to wait up to 48 hrs to speak to someone else to get the fee waived, which we know will be denied! Worst company when it comes to service and the consumer, they only care about money!!!!