Aviva Home Insurance Reviews

I sold my house and they were very high on their quote for my new home so I cancelled and went with a different insurer for the new place. Aviva has continued to take payments from my bank account for the past 9 months without authorization. I keep calling my broker monthly and they keep inquiring about it. Aviva says they're behind on processing. FOR NINE MONTHS! They've taken $1000 from me without permission and counting. Goodness knows they wouldn't have granted ME 9 months grace on my payments during the pandemic...

I just contacted Aviva via email for information about insuring my home with them (I am not currently a customer with them). Got back a terse, short email that told me very little. Contacted the same person again, got a bit more info, but still not very clear or concise. Contacted the same person again for more details and was told, rather roughly, that they were closed (for the holidays?? why answer my email in the first place if they are closed??) and that I had to go through my insurance broker to get the info (my insurance broker doesn't deal with Aviva, maybe because of things like this). I guess they're just not interested in my business...

Aviva is a joke of a company. I put in a claim for water damage in my basement. The adjuster I had did not look at my Policy and managed to approve the company to take apart my entire basement. They left me with no walls, no shower, no flooring, NOTHING! We also could never reach this adjuster (he never answered his phone or responded to emails). We are now stuck having to pay out of our own pocket to put everything back (over $30,000). We are in a pandemic and this ridiculous company leaves us with an unfinished basement. We could have taken apart our own basement ourselves if we wanted to. Honestly don’t choose this company. They clearly have clowns working for them and you’ll just be stuck with a bigger mess than when you put in a claim.

Due to the pandemic, I was out of work for some time and missed 2 payments for my home insurance. In 3rd month I received a letter from Aviva, they cancelled my home insurance also forcing me to pay all 2 missed payments plus $50 additional charges for late payment. When I contacted customer service to find out if I can pay the missed payment and continue coverage, I was told to pay the whole one-year premium as lumpsum plus previous chargers also stated they don't acknowledge the pandemic situation anymore and their pandemic measures are no more in place and their policy is rolled back to business in normal times. But the restrictions are back in place with the second wave however they did not consider that.

Customer for 14 years but never again! All started with premiums going up 10% per year. I get it all things do go up over time but beware. Once they got you locked in lookout! Over that duration clauses that were originally covered were later changed and required additional premiums or were removed from being covered. So in my experience double the premiums and half the coverage. Finally had enough and planned to let the coverage expire and not renew with them. I was sent multiple notifications (5 total) that my coverage ends on the said date. Today I received a notification that my policy with them has been terminated, which is fine, but oh and by the way you owe us $197 that is due immediately. This is for us to extend your policy another 30 days. How can an insurance company say our paid services end on the said date then realize you're not continuing service with them and then them arbitrarily extend you after the fact and then 30 days later advise you owe them now? Why didn't they advise this at the time they notified you of the termination date? If someone had a mishap 3 days after coverage expired would they extend these 30 days to them also? I think not. I'm not sure how they can have it both ways? Shady to the very end. The complaint also going to the Better Business Bureau if they're still around?

DO NOT insure with Aviva. We had two relatively minor claims within 5 years, one for wind damage and one for flood damage. The second claim was processed with no mention that doing so would mean they would not renew our coverage. In fact, we updated them on Aug 26 with all of the updates we had completed to avoid future claims and our premium actually went down slightly. Then on Sept 10th, we get a registered letter telling us our coverage will not be renewed in October! In the middle of a pandemic and they advise us 5 weeks before our policy expires that we won't be renewed, nice! I am supposed to receive a call from someone within the next 24 hours so we will see what they say but if they do not reverse this decision I will be cancelling all of my auto insurance and I may remove all of my funds from them and go elsewhere. I'm not doing business with a company that behaves like this! I suggest you look elsewhere for insurance!

I was paying $340 for a simple home insurance plan and condo. I went to another insurer for $150 for the same exact policy. Also, I've got charge a cancellation fee even my policy was coming to an end for $350. The previous agent told me there will be no cancellation fee since my policy will be expiring. This a total ripoff of a company, never again be their client.

I have been trying to cancel my policy with them for over 4 hours! I wait on hold for ~45 minutes listening to fuzzy music that is barely audible, then I get through to someone and tell them that I'd like to cancel my policy and they tell me that they will need to transfer me. This has happened now 6 times! Completely outrageous and unethical behaviour from a company. I'm sure if I was telling them that I was purchasing something they would immediately grab my credit card number. I highly recommend anyone to stay away from them as I believe they are an extremely shady company.

I bought household insurance. I moved. I called to say I was moving because I did not want to insure a home I was not living in. They kept my old address on file anyway. Then a payment got missed and they sent my notice to the old address. They did not try to call. Three months later they took whatever they felt was right out of my account and made an agreement with the bank to try again in three days if it didn't go through. Wow. Where were my human rights in this? Why can't they update their information? And in the end, they cancelled me like I was the entire problem. It felt more like I was dealing with a collection agency than an insurance company. Rude and unfair!

We made a claim for water damage resulting from a broken hose on the washing machine in our second-floor laundry room. The contractor responded quickly with the delivery of a dehumidifier, but that dehumidifier stayed in our dining room for months despite frequent calls to you and the contractor. It was finally removed when we threatened to sell it. The insurance agent and the contractor then stated that our ceiling had been stippled and the ceiling damage was a result of removal of this stipple, not water damage. This was false as the house was built in 2010 and the builder testified that no ceiling was stippled; however, both the insurance agent and the contractor steadfastly held on to this claim that this did not represent water damage. The water damage was eventually repaired, but suboptimally. The subcontractor remarked to us at the time that he was only allowed to put two coats of paint on the repair because the insurance company and contractors had stated that they would not pay for a third coat which would result in a normal-appearing ceiling rather than a defective ceiling. Subsequent to this repair, secondary lesions developed. We had a second contractor inspect the ceiling and he noted a tide mark extending beyond the kitchen into the hallway leading to our ground-level bathroom. Both the insurance agent and contractor stated that they did not believe the second contractor because they could not understand how this could happen; note that our trust levels were not high as these were the same people who stated, despite all evidence to the contrary, that our ceiling had been stippled. Furthermore, both the insurance agent and contractor should be well aware of hydrodynamics. I suspect the insurance agent and the selected contractor were in cahoots and that no one was representing our interests.