Manulife Life Insurance Reviews

After signing up through a representative over the phone I noticed I had been charged twice for 2 months on my credit card and after calling them I was told to forward my statement to their customer service email.
After doing so they just told me they don't issue refunds, so I have been paying for 2 policies totalling $600 a month.
After the first reply email telling me they don't issue refunds I have received no responses since despite my continued emails.
It's infuriating that they would take money from unsuspecting like this and just hide behind their policies to justify theft.

Try to change my policy address and bank account to my US address and customer service doesn't know how to enter a US address. Kept me 70 min on the phone and then tells me there is a system problem.
Cannot understand a US postal code format.
Still on the phone

Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.

Claims made towards the end of the insurance period, before transitioning to another provider are NEVER paid. It is very hard to get any response from them. They decline the claims for unrelated responses.

Worst insurance provider since ever. In the end, the employee will be forced to lose interest in tracking with them and let the claim unpaid.

A simple dental claim takes them months to do an inquiry! Crazy company! I would not prefer this company.

Very difficult to stop payments after sending in stop payment by email yet they remove the following month's payment the only option go to a bank and stop auto withdraws. No one seems to know what to do. No help by phone, waiting long periods of time on hold to try to speak with anyone with knowledge but yet no help. On the phone for 1 hour and 15 min... No one cares only get monies for customers. I have been with them for over 20 years yet they do not care will never use them again for personal insurance better off without shamefull and uncaring.

Funny, they've got a big web page all about how they're helping they're insured with mental health etc etc., and then exclude ADHD treatment from my coverage plan.

Misleading copy. Smacks of disreputable behaviour. I will be going elsewhere.

Called Manulife from a dental office spent 37 mins on hold. Spoke to Jed put me on hold for another 15 mins for a breakdown to only disconnect the phone call once he answered and not calling the office back. The worst customer service and wait times.

I was trying to change the payment method to annually from monthly as it will be slightly cheaper. The customer rep told me there is not such a thing. I just need to pay 12 X what I pay monthly. I explained that I have a quote and it shows cheaper and also other insurance companies always give me a better rate. But she kept saying no and I asked her to ask someone else she ignored me a few times. Now I am again to talk with another rep.

They try not to pay you for any reason. After submitting the dental claim, they didn't give me any response until I called them. Then, they need EOB. The thing is they should ask this early and let us know.