Manulife Life Insurance Reviews

I have had to deal with Manulife for years as they are the provider for my employer's group benefits. I've had the same employer for about 7 years, so I've had multiple interactions with Manulife. They are ALWAYS hard to deal with, representatives are incompetent, and after the experience I just had I am absolutely convinced they are crooks who are likely scamming thousands of people out of money they are entitled to. Through my work benefits, I am covered 100% up to $3000 for Mental Health Services (in my case, I was submitting a claim for a marriage clinical counselling session which as per the fine print in my coverage statement falls under an eligible practitioner). Get this... a 50-minute session at the clinic I attend is $130. That is a set flat rate and does not change depending on how many people attend. So if I do a session on my own - $130 - if I do a session with my husband - also $130. True to form, Manulife only reimbursed me half of the cost of the appointment because my husband isn't covered under my plan. This should not matter! If a marriage counselling session was say $200 instead of the normal $130 I would completely understand why Manulife wouldn't cover the additional cost for someone who isn't covered under the plan...BUT THERE IS LITERALLY NOT ONE PENNY MORE COMING OUT OF MANULIFE'S BUDGET TO PAY ME OUT!!!! It's gut-wrenching that amidst global crisis all I'm trying to do is seek mental health services and a company that nets billions of dollars each year is trying to scam me out of $65 because "that is just how it's processed". I sincerely hope someone starts investigating this company because they are horrible.

Manulife insured a school trip well before COVID-19. The trip was cancelled just before departure. A claim was submitted with the exact required paperwork. The families were told it will take time to process. 6 months have passed. Parents getting extremely frustrated. Repeatedly Manulife said it was only delayed due to claim. They even told us the settlement would be in early September. Now they say they are waiting on additional request paperwork. This is the first anyone had heard of this. They are stalling. Some parents are going to the major media. Others are prepping to sue. The school districts should refrain from using Manulife moving forward.

My documents show that it was “on file “ that “ I am the beneficiary” for my spouse's basic life. Manulife is refusing to give the sum to me as the beneficiary due to them apparently not being able to find all their necessary signed paperwork. When did someone apparently not doing their job become my responsibility and problem? If when my spouse would go online and print out their benefit plan and everything shows that they have on file the correct designated beneficiary and so forth how is it fair that when it comes down to having an issue that money accordingly that they deny the stated beneficiary the amount as the beneficiary because they can’t find their ‘signed’ paperwork. Our documents are our confirmation that all is in order. And then they suggest for the beneficiary to open an estate account that seems unnecessary and odd. Finally, after months of back and forth, they issue the cheque but not the full amount of my spouse's pay and in accordance to what they stated I was entitled to in a letter sent to me. Therefore, once again leaving me to wait for management to figure out the problem and more time goes by without receiving money that I am entitled to and not in the way that I feel it states I should receive it. In my experience, there seem to be a lot of discrepancies and I feel that during a very difficult time in my life Manulife made it more difficult mentally, emotionally and financially for myself. Based on my experience, I do not recommend Manulife to any company, person or family.

I noticed on a recent statement that they started charging me fees for my holdings. When I initially opened an account with them in 2018 I was told there are no fees. The fees began in May 2019. I hadn't been checking statements closely because I had set up the account as a passive investment vehicle. When I called to find out what the fees were and they said "we started charging fees in 2019 and you were notified" even though I never received any explicit mail or email stating such. When I asked for a fair solution to these usurious fees I met with dispassion and excuses on why nothing could be done. This is why I don't go with "big bank" like companies, they all charge fees and treat their own clients unfairly.

CROOKS. THAT IS WHAT THIS COMPANY IS! My Father paid into Manulife for over 50 years. He took ill and was in the hospital for a couple of months. He was put on life support at one point. Meantime his bill came in from Manulife, saying his policy was cancelled because he missed two payments. He lived by himself, the family lived outside the province, I contacted Manulife, and explained to them of Dad's illness, and asked them if I can make the payments when Dad comes home from the hospital? That I am very concerned about my Father's poor health, at this time they told me straight out that his insurance was cancelled and they could not wait for payments! Where did 50 years of my Father's hard-earned money go? That is how they treated my Father! I will never recommend this company to anyone, not even my worst enemy!

My wife passed away five years ago. She had purchased a life insurance policy from Standard life (bought out by Manulife) for $25000 and named me as the designated beneficiary. In the legal fun and games, the lawyer for her estate filed a "statement of claim" against her pension from Alberta Health Services. Just to confuse things and create havoc, he sent the document to Manulife, even though Manulife or the life insurance policy is not even mentioned. Apparently, Manulife's lawyers don't know the meaning of "designated". If I designate a beneficiary, then I want that person to receive that benefit. I would strongly caution others against investing in a company (Manulife in this case) that does not honor the wishes of their clients.

Manulife insurance is the absolute worst. It’s just one big ping pong game to them. I went to go make a claim back in September and was informed I have to wait 60 days before I can make a claim (that was their first lie of many). I phone back 60 days later and they tell me off for not making the claim sooner. I then get all my forms filled out and send them in. I weekly call them for an update and they said they have everything just waiting for medical info from my doctor so I ask them to fax the form to my doctor again. Long story short they wasted a month of my time just to tell me they haven’t received any of my forms. So I asked them then why would you tell me you have received everything. It has been over three months since my accident and they have put me back at square one telling me they have no information on my claim what’s so ever. Manulife is the worst insurance company and the fact it’s come to the point of needing a lawyer is ridiculous. The emotional trauma and stress they put on you are out of this world. Not to mention my mom passed in March and her work went through Manulife and whenever I call Manulife for an update on my mortgage protection claim...for some reason every time I have to tell them my mom is gone. I have yet to figure out why they do this cruel thing but again the emotional stress they put on you. All I have to say is any other insurance company would be better then Manulife

I want to share my experience. Maybe somebody was more lucky than I was, so they have an opportunity to correct me. The majority in this forum as I can see by the feedback have similar experience as I had. In a nutshell I learned by experience that Manual Life and their brokers in Canada Protection plan (CPP) provided the worst imaginable customer service I have ever experienced so far. I contacted Manual Life customer service with a simple question regarding my policy. Instead of giving me a professional answer I was given a run around for 4 weeks between Customer Service in Manual life and CPP. The only reason I was eventually contacted by somebody was my intention to engage the National Media . Nobody cares about the customer after the policy sold by the brokers. Staff is not qualified to answer any questions. The policy has a lot of gray areas and hidden strings attached. I beg everybody - to stay away from Manual Life as far as you can and never ever deal with this so-called Insurance Company.

Awful way of rewarding your long-term life insurance clients after 10 years. My payment has instantly tripled. Yet if I cancel and take the same term life again I'm only paying half! Unbelievable negligence especially when no one bothers to call to offer me the best options. Customer loyalty needs to be established in this section of Manulife services. This not only feels like plain robbery. No logical sense of client appreciation. If I could I'd rate zero. Just staying the truth after being a client of ten years.

Trying to upgrade my existing life insurance policy and can't get even a phone call back after 4 weeks of trying and leaving numerous messages. Finally sent a complaint to the email address and the response was automatic saying a ticket was started and they would contact me. Guess what. I am still waiting for one call back or response after weeks of leaving messages. Don't deal with Manulife if you have any other option.