Manulife Life Insurance Reviews

Try to change my policy address and bank account to my US address and customer service doesn't know how to enter a US address. Kept me 70 min on the phone and then tells me there is a system problem.
Cannot understand a US postal code format.
Still on the phone

Everything is hard to do or find on their site. You can't contact them directly because their call centre is impossible to get through to and if you send them an email they say two business days to respond but it's more like two weeks, if then. Even the simplest things like changing your language preference which should be super simple are hard. On top of that, they cover less than previouse insurer and it's hard to find out how to submit estimates or find out why they disallowed charges.

Claims made towards the end of the insurance period, before transitioning to another provider are NEVER paid. It is very hard to get any response from them. They decline the claims for unrelated responses.

Worst insurance provider since ever. In the end, the employee will be forced to lose interest in tracking with them and let the claim unpaid.

Very difficult to stop payments after sending in stop payment by email yet they remove the following month's payment the only option go to a bank and stop auto withdraws. No one seems to know what to do. No help by phone, waiting long periods of time on hold to try to speak with anyone with knowledge but yet no help. On the phone for 1 hour and 15 min... No one cares only get monies for customers. I have been with them for over 20 years yet they do not care will never use them again for personal insurance better off without shamefull and uncaring.

Funny, they've got a big web page all about how they're helping they're insured with mental health etc etc., and then exclude ADHD treatment from my coverage plan.

Misleading copy. Smacks of disreputable behaviour. I will be going elsewhere.

I was trying to change the payment method to annually from monthly as it will be slightly cheaper. The customer rep told me there is not such a thing. I just need to pay 12 X what I pay monthly. I explained that I have a quote and it shows cheaper and also other insurance companies always give me a better rate. But she kept saying no and I asked her to ask someone else she ignored me a few times. Now I am again to talk with another rep.

They try not to pay you for any reason. After submitting the dental claim, they didn't give me any response until I called them. Then, they need EOB. The thing is they should ask this early and let us know.

First and foremost allow me to say how terrible the authentication process is!
You can give them a blood sample and urine sample name and DOB, SIN and it all boils down to the address. If you forget the appt # you lived at in 2011 and have not received a statement in 7 years they will not help you...
What's more important and easier to obtain? A previous address or a SIN, full name, DOB etc.??? Their process is completely irritating and stressful. I now understand why so many customers are frustrated with this company as shown in reviews. No praise from me whatsoever...

A friend of mine sold life insurance and investments for Manulife. He passed away a few years ago. I let him use my office for free, for his courier/mail service to and from Manulife. After years of returning hundreds of envelopes to Manulife, requesting them to stop sending them, I eventually wrote to the President and received a nice response, but the mail never stopped. What kind of service are his clients receiving if his death and client mail is disregarded by the company he worked for? What kind of corporate monster is this?

My boyfriend recently passed away and he had life insurance through Manulife. I contacted them about his passing and the plant that he used to work at. The first time I called they couldn't find his policy so I need to call his old workplace to get the policy number. I called them back and the women I spoke to ended up not being able to find it she put me to another department and took them 2 minutes to find the policy. They told me that I would have to get papers filled out by the company he had worked for and then there were parts I would have to fill out. So I called his old employer back and told them they said that they found his paperwork for the insurance and that I wasn't the beneficiary and that she would contact them to see if he had changed it. So the insurance got back to her and told her there was no active policy at the time of his death which doesn't make sense because he was getting disability payment through them so he would have to have an active policy and why would the women I spoke to before tell me to get the papers filled out and send them in if the policy wasn't active. So I don't know if I should call them again to see if I can get a straight answer out of them or not. Seem like they don't know what there doing.